Chance Hughes

philburn responded

I brought my car in here because I had a damaged moonroof which presents an extreme safety hazard. I would’ve taken it to a more capable dealer, but didn’t want to drive too far. I assumed that, even though I had a bad experience in the past, they would be capable of acting like adults and understand. This is business not personal, but it’s clear that the service manager only has retaliation in mind. It’s extremely disappointing that as a customer with three Volkswagen electric vehicles, and as one who has purchased more than nine vehicles from the dealership in the last 10 years that they blacklist you for a simple bad review. That just shows that that level of service is their standard and they know they can’t do better.