Chale Perez

The sales process was great, it was handled over the phone by the Internet sales manager, however, the deliver of the car the day of the sales fell short of good customer service. We had several issue phone by the Internet sales manager, however, the deliver of the car the day of the sales fell short of good customer service. We had several issue after we reached an agreement on price. For example, the car was not properly prepared, there was still plastic on parts of the car, including parts the engine compartment. When we sent an email to speak with our sales manager we did not get a response. When we called, we were told he doesn't check email. We provided feedback via the dealership and no one has bothered to call us back. My wife and I both feel that we were rushed out the door and left on our own to figure things out. More

by skibinski.steve Verified Customer Verified Customer

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Una gran atención por parte del equipo tanto vendedores como agentes de finanzas una gran experiencia como agentes de finanzas una gran experiencia More

by Francisco Verified Customer Verified Customer

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Excellent overall experience fast service easy buying process great customer service, no pressure no xxxxxxxx Will definitely come back process great customer service, no pressure no xxxxxxxx Will definitely come back More

by Pfonseca83 Verified Customer Verified Customer

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Very good experience . Monique, Chale, Eric in Sales and Paul in Finance were all very good and made my sales experience very smooth . I would refer my family and friends to Monique, Chale, Eric in Sales and Paul in Finance were all very good and made my sales experience very smooth . I would refer my family and friends to Hollywood Kia. More

by paularjune Verified Customer Verified Customer

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I will never step foot back here nor would I recommend anyone to this place. They make you feel like you are family, but then they lie to you. They never showed me my credit score, but yet they said it anyone to this place. They make you feel like you are family, but then they lie to you. They never showed me my credit score, but yet they said it was low; however, the following week I went to another dealership and my credit scrore was 40 points higher than what they said. They try to make you feel as if you got a good deal, and the deal sucked. They went up $33 a month on our negotiated deal talking about credit. Go far away from this place. More

by suelo94 Verified Customer Verified Customer

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Chale was great, friendly, helpful and informative. i had a good experience and all my questions and concerns were met. i had a good experience and all my questions and concerns were met. More

by laurenraedeamer Verified Customer Verified Customer

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Chale was responsive and addressed all of my concerns as a first-time buyer. He was transparent about the cost and Hollywood Kia make me feel comfortable and not like I was being taken advantage of through a first-time buyer. He was transparent about the cost and Hollywood Kia make me feel comfortable and not like I was being taken advantage of through the process. Since then, I was contact Chale and the Hollywood Kia team with some follow-up questions and they have been super friendly and accommodating. More

by crambishop Verified Customer Verified Customer

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We had a fantastic experience working with Chale! From the start, he listened to what we were looking for and showed us exactly the cars we had in mind—no upselling or pressure, just helpful guidance From the start, he listened to what we were looking for and showed us exactly the cars we had in mind—no upselling or pressure, just helpful guidance. He was knowledgeable, patient, and made the entire process smooth and stress-free. We walked out with a great car at a great price and couldn’t be happier. Highly recommend! More

by Rachel Verified Customer Verified Customer

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My problem was solved to my full satisfaction. Excellent work and courteous service. Thanks so much. Excellent work and courteous service. Thanks so much. More

by IMSAVV Verified Customer Verified Customer

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The entire car buying process was very smooth. Chale took his time to understand what I was looking for and was very knowledgeable Chale took his time to understand what I was looking for and was very knowledgeable More

by Jessica Verified Customer Verified Customer

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