Chad Sneed

I recently purchased a certified used Crosstrek from Byers, and it was one of the worst car buying experiences I have ever gone through. I felt like I had stepped through a time portal to the 1970s. Byers, and it was one of the worst car buying experiences I have ever gone through. I felt like I had stepped through a time portal to the 1970s. They let us stew in a salesman's cubicle for nearly 3 hours before responding to our initial offer/counteroffer. When the sales manager finally showed up to complete the paperwork, he was a crude, bullying jerk who used every cliched, sleazy hard sell tactic in the book in an effort to get me to purchase an extended warranty. I wasted at least half an hour repeatedly saying "no" to him in a louder and louder voice while he talked over me and refused to accept my answer. Then he kept getting aggressive with me because I wouldn’t justify my “no.” It ended up feeling like some sort of sick power game, where this guy wasn’t going to let me ‘get the better of him’ in front of his sales staff. I wish I knew the xxxxxx's name, so I could shame him publicly.* For the record, I did not buy the warranty, but I did later call Subaru factory customer support to verify that I wasn't lied to about the car's 'certified used' status and to complain about the shady behavior. I should have walked out the first time the sales manager tried bullying me. My bad for not doing so. And shame on me for buying a car from Byers. My only recourse at this point is to write a bad review and never spend another cent there, ever. If we need service on our Crosstrek, we will take it to Louis Thomas in Parkersburg or Wagner in Dayton rather than give any more money to Byers. The next time we buy a Subaru, it definitely will not be from Byers. *The Dealer Rater review software requires me to choose someone to rate, so I'm going with Chad Sneed, because the jerk I dealt with had a goatee, and he's the only 'management dept' person with a goatee in his thumbnail photo on the Dealer Rater site. More

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The service was great. They did an excellent job with the repairs that were needed for my vehicle. They did an excellent job with the repairs that were needed for my vehicle. More

by BRICHEDA Verified Customer Verified Customer

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Chad was very efficient and thorough as we went through all the paperwork and documents. Very pleased with our transaction. all the paperwork and documents. Very pleased with our transaction. More

by kathann1980 Verified Customer Verified Customer

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I have purchased a Subaru lease for the past 8 years and I have done so at Byers. They have been so easy to work with and accommodating. They work with you to get you what you need. I really appreciate them I have done so at Byers. They have been so easy to work with and accommodating. They work with you to get you what you need. I really appreciate them and will definitely continue working with them in the future. More

by JGrime Verified Customer Verified Customer

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Very helpful service. Was asked multiple times by several people if I had been helped, while waiting for feedback to come back. Was asked multiple times by several people if I had been helped, while waiting for feedback to come back. More

by reading.girl Verified Customer Verified Customer

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From being greeted at the door, to test driving, to buying my new Forester, everyone was so welcoming and helpful. Michael Snider is awesome … very knowledgeable, friendly, and fun! Chad, Cappell, and buying my new Forester, everyone was so welcoming and helpful. Michael Snider is awesome … very knowledgeable, friendly, and fun! Chad, Cappell, and Jimmy also helped make this an enjoyable buying experience. I highly recommend Byers Subaru Dublin! More

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The buying experience was easy. Sam answered all my questions and was intentive to my needs. Highly recommend! Sam answered all my questions and was intentive to my needs. Highly recommend! More

by Dlstaifer Verified Customer Verified Customer

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Very kind, helpful staff, quality service and very efficient. Staff was very upfront with me about all fees and very transparent throughout the process. efficient. Staff was very upfront with me about all fees and very transparent throughout the process. More

by sarig.2 Verified Customer Verified Customer

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Very happy with Zach who took extra time to make sure the all our questions were answered and the car we wanted was still available . He also made sure it was cleaned up befor we took it off the lot. the all our questions were answered and the car we wanted was still available . He also made sure it was cleaned up befor we took it off the lot. More

by brendaandrix Verified Customer Verified Customer

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Subaru of Dublin provided excellent service! The staff was very professional, welcoming, and went above and beyond to take care of me and my vehicle! My experience will Subaru, thus far, has bee The staff was very professional, welcoming, and went above and beyond to take care of me and my vehicle! My experience will Subaru, thus far, has been absolutely amazing compared to past dealerships I have visited. More

by barton.238 Verified Customer Verified Customer

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