Chad Millhollin

From start to finish my entire experience at Toyota with Chad and Derek was By far the greatest customer service I have ever received. They went above and beyond and I will forever be extremely grateful to Chad and Derek was By far the greatest customer service I have ever received. They went above and beyond and I will forever be extremely grateful to the two of them.!! Thank you so much from the bottom of my heart.. More

by BRIMOBERG3 Verified Customer Verified Customer

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New to Toyota but they get you in and out for service quickly Easy to book an appointment My purchase was easy and I love my 4Runner! quickly Easy to book an appointment My purchase was easy and I love my 4Runner! More

by sherry Verified Customer Verified Customer

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Everyone was super helpful and pleasant to work with during our purchase. The process was smooth and organized. during our purchase. The process was smooth and organized. More

by AWDUPUY Verified Customer Verified Customer

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The experience was amazing! The car got here faster than I thought it would.Gordan had me fill out financing ahead of time. All the paperwork was as in order. Everything went sm The car got here faster than I thought it would.Gordan had me fill out financing ahead of time. All the paperwork was as in order. Everything went smoothly, so we were in and out very fast! The whole experience is rated 5 stars!!! Enjoying my new car!!! More

by Jackie Johnson Verified Customer Verified Customer

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They were very professional and courteous and greet you with a smile when entering the service bay. When explaining the problem or situation, you can tell that they were as interested in getting to solutio with a smile when entering the service bay. When explaining the problem or situation, you can tell that they were as interested in getting to solution as you were. It is nice to see people that value their jobs and want to see a good outcome. Thank you for the help! More

by clenchhit Verified Customer Verified Customer

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I recently purchased a used vehicle from out of state, and the sales process with PJ flowed seamlessly. When I picked up the car, Chad, one of the sales managers, took a moment to personally thank me for and the sales process with PJ flowed seamlessly. When I picked up the car, Chad, one of the sales managers, took a moment to personally thank me for my business—a gesture that genuinely touched me. The next day, I discovered a few issues with my new vehicle and contacted Chad. Together with Bill, they went above and beyond to ensure my satisfaction. I am incredibly grateful for their unwavering support and commitment. Toyota of Des Moines exemplifies the power of genuine human connection, and it’s a place I look forward to returning to in the future. More

by HOWITZER91 Verified Customer Verified Customer

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Service was great, our sales advisor was very patient and kind we appreciZe it thank you kind we appreciZe it thank you More

by Zele63 Verified Customer Verified Customer

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Everyone was super helpful and kind! They listened to our wants and were very straightforward and helped fulfill needs! Made the process very smooth! They listened to our wants and were very straightforward and helped fulfill needs! Made the process very smooth! More

by MHJELDEN19 Verified Customer Verified Customer

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So helpful, and very respectful people. Always have the best intentions for the their customers Always have the best intentions for the their customers More

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This guy is an absolute crook. A good friend of mine brought his car in to service the transmission. He brought it in four times and stated that the transmission was having issues A good friend of mine brought his car in to service the transmission. He brought it in four times and stated that the transmission was having issues and slipping as well as the RPM going up to 7k and backdown while going down the road at a normal pace. The service team turned him away every time without logging it into their records. They had videos of this happening multiple times and the service team brushed them off without ever addressing the issue. One week after the last time they brought their vehicle into toyota of Des Moines the car was undeliverable and needed a $7,000 transmission. A week prior they had been begged to test drive it to see what is happening and the service team refused to take it out for a ride. So he came back, the general sales manager, Chad the told him that he would offer them 17,000 for their car as is to take care of their troubles and the negligence of their service team. After dealing with the sales team and the service team there they were hesitant about getting into a new car from that dealership, They went home to think on it, and when they came back one week later, they retracted their first offer at $17,000 and told them they would give them $14,000. Chad repeatedly lied and denied that he offered that dollar amount to his general manager. Now they’re stuck with their vehicle in the shop, in a rental car and a $7000 bill to replace the transmission because their complaints were ignored by all staff at Toyota of Des Moines. They are three time customer to this dealership and they are absolutely losing a good customer over their negligence. 10 out of 10 do not recommend Toyota of Des Moines. More

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