Chad Dunshee

I purchased a vehicle from Kentson a few weeks ago and have put less than 300 miles on it. Within a couple of days of driving the vehicle, I noticed a significant rattle when playing music coming from the have put less than 300 miles on it. Within a couple of days of driving the vehicle, I noticed a significant rattle when playing music coming from the driver side door. I contacted a GMC dealer to service the vehicle, and it took about two weeks to get in based on their availability and mine - and was told once they were able to look at it that this is a known issue with the window switch and that GMC engineering is working on a resolution. They even gave me a Doc ID of #6645914, which was assigned to the issue because it has been reported so frequently. Since this rattle essentially renders listening to music unbearable, I contacted Kentson after receiving this advisement from the GMC service center and I explained that the issue was never disclosed. I was told by a Kentson representative that they do check vehicles over before selling them but that they do not have a service department and cannot diagnose issues like this. I said the issue was obvious as soon as music was turned on and should have prompted research on their end or at least disclosure. They suggested that it would be possible to trade it in. I responded that this would result in an immediate loss that I would have to carry as negative equity into another vehicle on their lot that I would have the same quality control concerns for, and this would cause me to have to put an additional several thousand dollars down as a downpayment. Therefore, I opted not to do that. They then said there is nothing else they can do because I exceeded their five-day return policy. I wanted to support an independent dealership but have now realized that this is not the best way to make a significant purchase like a vehicle. The fact is they are selling high priced vehicles "as-is" with only a five day return policy, no additional recourse, no real knowledge of the cars they are flipping, very little to no due diligence and inspection, and none of the resources / infrastructure that come with large dealerships to deal with issues like this. As I think about this more, I am not sure what the value proposition is because these cars are selling at market price. From my vantage point, it is not a good idea to buy from an independent dealership - especially one that is focused on volume sales and lacks the aforementioned resources and controls. More

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Everyone was very friendly and helpful. I was treated right away and they had everything ready for me to test-drive. I was treated right away and they had everything ready for me to test-drive. More

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This place can have you in and out in 10 minutes, they don’t waste your time and they don’t bother you with a bunch of extended warranties don’t waste your time and they don’t bother you with a bunch of extended warranties More

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Really liked Chad! Very efficient and professional. Highly recommend working with him. Overall experience was positive and we will be back. Very efficient and professional. Highly recommend working with him. Overall experience was positive and we will be back. More

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i went into kentson to buy my first car and they showed nothing but love . it was a very quick and easy purchase i couldn’t have asked for a better experience nothing but love . it was a very quick and easy purchase i couldn’t have asked for a better experience More

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just left the dealership with my mazda cx5 and couldn’t be more excited! everyone there that i was in communication with was truly awesome. Very honest pricing. be more excited! everyone there that i was in communication with was truly awesome. Very honest pricing. More

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I can’t say enough about this place! You will not feel like you’re at a dealership with the typical “car salesman” treatment. They really listened and we felt like our needs/wants were g You will not feel like you’re at a dealership with the typical “car salesman” treatment. They really listened and we felt like our needs/wants were genuinely important to them. Their prices are unbelievable, and it feels like their goal ISN’T to squeeze every single penny out of you, which is surprising and refreshing. These guys seem like “the good guys,” which is what we need more of in this world. Special shout-out to Chad Dunshee and Dylan for taking the BEST care of our family. They were funny, caring, kind, and had amazing communication. I was floored at how easy the whole process was. We now have a beautiful car that we love, and a new favorite place to recommend to our family and friends. Go with Kentson!!! More

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Domo was super helpful and knowledgeable. No pressure and extremely friendly. Really worked to meet all my needs and demands. No pressure and extremely friendly. Really worked to meet all my needs and demands. More

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5 stars isn’t enough…. Amazing people here go above and beyond for you. I’ve purchased vehicles from a handful of dealerships and this was the most seamless process I’ve ex Amazing people here go above and beyond for you. I’ve purchased vehicles from a handful of dealerships and this was the most seamless process I’ve experienced yet. More

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I had a great experience. I was able to buy a vehicle even while I was out of state. I was able to buy a vehicle even while I was out of state. More

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