Chad Douglas

Best service experience among every brand that I’ve owned. Including GM, BMW, and Chevrolet owned. Including GM, BMW, and Chevrolet More

by jcampbell220 Verified Customer Verified Customer

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I am giving a five-star rating to this dealership and to the employees that I dealt with not because of the flawless execution (because there were a number of issues), but because those I dealt with were al the employees that I dealt with not because of the flawless execution (because there were a number of issues), but because those I dealt with were all professional and personal in executing the three most important customer service qualities (people/client-first attitude, problem solving skills, and personal and professional ethics) that I read in another review. I live roughly 500 miles away from Porsche Atlanta Perimeter (PAP) in Virginia, and I was vacationing almost 400 miles away from PAP in South Carolina when I first called and spoke to Chad Douglas, Porsche Brand Ambassador on Monday, 9/16/24. Chad could not have been better on the initial call. I felt comfortable enough to make a counter offer on the 2021 Panamera listed price on the internet. Chad submitted my offer immediately and it was accepted with only one dealer condition (that I finance the vehicle with PAP). My only condition was that I come see the car and approve of the condition. This was probably the quickest offer and acceptance that I had ever experienced in roughly 50 years of car purchases, and I certainly appreciated that very first encounter. I filled out finance application that evening and submitted it to PAP. Note: I already had a (5.39%) preapproval for $5000 over the purchase price from BAC in hand that I also sent to Chad on Wednesday. On Thursday, 9/19/24, I rented a one-way rental and drove roughly 400 miles from SC to PAP to view the vehicle and complete the transaction. Chad cordially greeted me, showed me the car, went on a test drive with me, and filled out paperwork for me to sign. The car looked fantastic (although without the wrap that was shown in all of the pictures on the internet). There was one problem with the $699 service fee, that Chad was able to quickly talk to his manager and adjust back to my understanding of my initial offer which I greatly appreciated. After a fairly long wait (maybe an hour or more), I finally was taken to meet with Sean Plumber, Porsche Finance Manager, who was equally as personal and professional as Chad. Sean initially had the price incorrect related to the $699 adjustment above, but he quickly adjusted it after leaving to speak to his manager to get it approved. Then, Sean offered me a "comparable" interest rate of 6.60%. After I said that 1.21% higher than my BAC rate was not "comparable" to me and we discussed it further, Sean adjusted my rate down to 5.71% which I accepted (despite it being 33 basis points higher than my BAC rate) because I had agreed to let PAP get the finance business (if reasonable) since PAP had discounted the purchase price initially. I added an additional (3rd) year of Porsche unlimited warranty after Sean offered a 10% discount for me being a prior Porsche owner. At this point, they introduced me to Jeremy Shipp, Porsche Pro. Since I had already been at the dealership roughly four hours and I need to get to Athens by 7:30 PM, Jeremy gave me a brief rundown of the basic functions of my 2021 Panamera to get me on my way, and he said that he would be glad to do a full overview of the vehicle the next day, if I desired. I accepted Jeremy's offer, and he was fantastic, spending almost two hours answering all of my questions and showing me all of the extensive functions and options of the vehicle. In addition, he agreed to look into one item that did not seem to be saving correctly and said that I could call him with any further questions. In addition, he called me a couple days later to check on how I was doing and to see if I had any additional questions. I told Jeremy he had provided me with the best customer service experience that I had received in over 20 years, and I meant it! While I was with Jeremy, Chad found me a Porsche front license plate holder (that I will need to get installed in VA to pass VA inspection laws) and he also gave me a 3rd vehicle key. That was great! JMF More

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Scott was efficient, knowledgeable, and courteous. He was extremely helpful and quick to help me. He was extremely helpful and quick to help me. More

by PHILIPABOWMAN Verified Customer Verified Customer

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Chad was a pleasure to work with and a true professional. Was under a little pressure to decide but felt comfortable at end as this was my second purchase in 3 months and did not want to make same mistake tw Was under a little pressure to decide but felt comfortable at end as this was my second purchase in 3 months and did not want to make same mistake twice. More

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Thrilled with my first Porsche experience thanks to Chad Douglas at Porsche Atlanta Perimeter! He patiently guided me through the process, stayed late to ensure everything was perfect, and even went above a Douglas at Porsche Atlanta Perimeter! He patiently guided me through the process, stayed late to ensure everything was perfect, and even went above and beyond with Porsche swag. His dedication and personal touch made all the difference. Highly recommend working with him for a top-notch experience! #Porsche #CustomerService #ChadRocks #Porsche Atlanta Perimeter — at Porsche Atlanta Perimeter. More

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I recently bought a new Cayenne Coupe with help from Chad Douglas. He was so helpful and patient, and explained every step of the process in great detail. Chad is a great and friendly guy! He made the whole Douglas. He was so helpful and patient, and explained every step of the process in great detail. Chad is a great and friendly guy! He made the whole process of custom ordering a new car very easy. Would 100% recommend to anyone looking to buy a Porsche! More

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Chad provided a very relaxed buying experience from needs analysis through deal negotiation. He is very professional and his product knowledge is exceptional. He also quickly pivoted to provide another solu analysis through deal negotiation. He is very professional and his product knowledge is exceptional. He also quickly pivoted to provide another solution when he discovered the advertised certified vehicle I came in to see had undocumented accident damage. I enjoyed working with Chad and I would strongly recommend him to others. More

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We are so grateful to Chad Douglas for creating the best buying experience by far. Chad possesses an undeniable passion for helping buyers find exactly what they are looking for and going the extra mile to buying experience by far. Chad possesses an undeniable passion for helping buyers find exactly what they are looking for and going the extra mile to share his wealth of knowledge, experience, and appreciation for Porsche. You can expect the highest level of professionalism, presentation, communication, hospitality, and an overall seamless transaction from Chad and the Porsche Atlanta team. We look forward to our next purchase with Porsche and Chad. More

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My sales associate, as well as the general manager, were very understanding of what I was looking for in a new Cayenne. very understanding of what I was looking for in a new Cayenne. More

by tedking540 Verified Customer Verified Customer

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I had a very pleasurable and professional experience. Chad Douglas is a knowledgeable sales representative and led me through a gentle process of allowing me to make up my mind and choose the car and am Chad Douglas is a knowledgeable sales representative and led me through a gentle process of allowing me to make up my mind and choose the car and amenities that I wanted. I left with a feeling of confidence knowing I had made the correct decision. I will certainly recommend him highly to anyone who has an interest in Porsche More

by DOGLETREE1 Verified Customer Verified Customer

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