Temecula Nissan

The service dept closed early and kept my car hostage the entire weekend for an oil change. I dropped off my car early Saturday morning and was told I would receive a call when my oil change was complete entire weekend for an oil change. I dropped off my car early Saturday morning and was told I would receive a call when my oil change was completed and an Uber would be arranged to pick me up. When I didn’t get a call by 4:30 I started calling the dealership, but only got a recording saying my car would be taken in an order which it was received. When that didn’t happen, a neighbor took me to the dealership at 5:30 to realize that the service department had closed and there was no way to get my car until Monday. When I called Monday, the assistant manager stated he was busy with customers and could not or would not take my call. I asked if he was aware of the situation and I was told yes he knew what happened and they would send an Uber to pick me up . Not having a vehicle for the weekend made me miss an MRI appointment and I was unable to get my grandson to school on Monday. This Isn’t the first time I’ve had less than stellar service at this dealership specifically with the assistant manager, Alex. I thought you go to managers or assistant managers when there’s a problem, but this dealership allows leadership to avoid customers who were wrong. More

Team was very helpful and polite, have updates and service did not take long at all. service did not take long at all. More

Amazing service good honest people very freindly fast service easy to talk to explain everything service easy to talk to explain everything More

That is gray attention for costumers services in moment went they took tu me. For the services on to my carr. went they took tu me. For the services on to my carr. More

This place offers Great service, it was a clean dealership and the worked quickly to get me in and out. dealership and the worked quickly to get me in and out. More

The service was great. Excellent job by the service advisor Alex. He is highly professional. Excellent job by the service advisor Alex. He is highly professional. More

The service was great. The service advisor was knowledgeable and friendly. My vehicle's service was completed fairly quickly. The service advisor was knowledgeable and friendly. My vehicle's service was completed fairly quickly. More

Great customer services. I would recommen this location to everyone. Overall rating is great in my opinion. I would recommen this location to everyone. Overall rating is great in my opinion. More

I brought in my Nissan rouge for an oil change my vehicle was also leaking oil I was greeted very politely by Denise Bright She was so helpful and addressed all my concerns was also leaking oil I was greeted very politely by Denise Bright She was so helpful and addressed all my concerns More

What started off a little rough ended up being a good day. I was interested in seeing a used car they had on their website, but it never even made it to the lot in Temecula. I felt that was not good busi day. I was interested in seeing a used car they had on their website, but it never even made it to the lot in Temecula. I felt that was not good business practice. Finally, another sales rep reached out and sold me a similar car that was also a great deal. I got everything i asked for and great service. I was by myself, so Daniel would always check on me and sit with me while I waited for the finance department. I love my car and was happy to buy something in this city that I live in. More