Cesar Cueva

I brought my car in for routine oil change, but they returned the car with a cracked windshield. Further I asked 2x to make sure my car was washed which they confirmed 2x, but then when I went to pick u returned the car with a cracked windshield. Further I asked 2x to make sure my car was washed which they confirmed 2x, but then when I went to pick up the car it was not washed. They did not notify me about the cracked windshield and instead I had to point it out even though it was clearly visible as it stretched across the drivers side windshield. They argued with me about liability even though the car was spotless when I brought it in. At first they said it would be over a week before they had an appointment time to fix it. I asked that they order all the parts so that I could have my car back immediately. I dropped it off on a Tuesday morning and they told me it would be done on Thursday afternoon. Come Thursday they said Friday then come Friday they said Monday. It ended up taking them an entire week and then when they returned it, the windshield was scratched. Terrible communication throughout! I wouldn’t recommend this BMW to my worst enemy. They are unprofessional, rude, and don’t know what they are doing. Save yourself and don’t bring in your car here to service. Go to Beverly Hills BMW, they are outstanding! This place is disappointment every time I’ve ever been. More

by blakedsan Verified Customer Verified Customer

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Rude, didn’t complete the work I asked for. Going to a different dealership after my experience. Going to a different dealership after my experience. More

by bkneidinger Verified Customer Verified Customer

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We brought in the car for 3 recalls and routine maintenance. The work was completed in advance of the projected date. maintenance. The work was completed in advance of the projected date. More

by JWSHER Verified Customer Verified Customer

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Sad to say for the first time, poor service. Wait time for loaner car excessive, intake person on his phone whole time checking me in , so rude as long time customer, loner car covered with bird Wait time for loaner car excessive, intake person on his phone whole time checking me in , so rude as long time customer, loner car covered with bird poo and dents. More

by SOLDIANE Verified Customer Verified Customer

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Alejandro and team were fantastic! No one likes getting a flat tire, but they made the experience very smooth and efficient. Total professionals! No one likes getting a flat tire, but they made the experience very smooth and efficient. Total professionals! More

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Brought the car in on a Tuesday with a promised pick up on Friday. Never heard anything, took me several calls to get through. At one point got patched together with another customer in the line, completel on Friday. Never heard anything, took me several calls to get through. At one point got patched together with another customer in the line, completely unorganized. Service technician was unresponsive and hard to get a hold off, took several calls to get responses and none of them were definite. All in all a week total to get the car back for an inspection. Very frustrated, can't recommend that dealer, they used to be much better in the past. More

by Anonymous Verified Customer Verified Customer

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Cesar goes above and beyond. I can confidently say he is outstanding. He has unwavering commitment and his extensive knowledge and experience keep me coming back to to SM BMW ev I can confidently say he is outstanding. He has unwavering commitment and his extensive knowledge and experience keep me coming back to to SM BMW even though I moved to the other side of LA . I trust him, his professionalism and genuine are and attention make every visit a delight. I feel supported and like someone has my back with Cesar Pleitez on my side. He is an asset and prioritizes excellent customer service! More

by SCHKHAN Verified Customer Verified Customer

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Awesome customer service, great communication and as always my car was delivered on time and nice and clean. always my car was delivered on time and nice and clean. More

by DOUG97 Verified Customer Verified Customer

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Jose and Sebastian are amazing and wonderful. I've been a little frustrated with a lack of information shared...but everyone is trying to problem solve and I so appreciate it. Really appreciate t I've been a little frustrated with a lack of information shared...but everyone is trying to problem solve and I so appreciate it. Really appreciate that Cesar Cueva jumped in to help too. Brandon in "loaners" has also been great! More

by DORISTEGMAN Verified Customer Verified Customer

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Cesar one of the service managers went above and beyond to help me resolve a complicated recall issue. Great service!!!!! to help me resolve a complicated recall issue. Great service!!!!! More

by Diane H Verified Customer Verified Customer

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