Cesar Castillo

Worst place to get your acura parts from there. Quality of the parts made my issue with emission system worse because if the very poor quality. And the return policy is nit clear on the website, so Quality of the parts made my issue with emission system worse because if the very poor quality. And the return policy is nit clear on the website, so there is no return unless you didn’t open the product so how do you know it’s bad quality and not working ? By magic plus you pay for the return cost. Good luck with the bad quality bad parts and bad customer service. More

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From start to finish every person I met was knowledgeable and helpful. They did not quit till they found the vehicle that fit all my needs. and helpful. They did not quit till they found the vehicle that fit all my needs. More

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I initially thought everything was good, until I found out 2 months later from a different Acura dealership that my salesman lied to me, to the tune of over $9000. He told me the sticker was $56,000, but out 2 months later from a different Acura dealership that my salesman lied to me, to the tune of over $9000. He told me the sticker was $56,000, but it wasn't, it was $46,000! It's my fault that I didn't ask to see the sticker, but still, I feel swindled, nothing will make this dealership ok with me. More

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Have been to this dealer 3 or 4 times for service. Everything I go there it seems like the customer is not that important. Today January 8th 2022 I had an appointment for oil change and tire rotation. Everything I go there it seems like the customer is not that important. Today January 8th 2022 I had an appointment for oil change and tire rotation. They tried to charge me for the rotation when it was not done. Also zaktek paint service was supposed to have been done and if it was done then the car was streaks would not be there on my paint. Supposedly that service is applied by a buffer?? This will be the last trip I take to this dealer. More

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Don't buy a car here, really just save yourself the headache. Everyone's super friendly until you sign, they they no longer care and love giving you the run around. So I purchased a 2014 explorer from headache. Everyone's super friendly until you sign, they they no longer care and love giving you the run around. So I purchased a 2014 explorer from them, and man do I regret ever going in. They also sold me a extended warranty on a vehicle that never went thru recon department repairs. I purchased Saturday and messaged him (BOBBY) Monday about some leaks that it had, I sent he pictures on Tuesday and said theirs nothing they can do about it, because I purchased a Ford. The front side turbo is leaking and had been leaking for some time as it had caked up grease, the transmission and transfer case is also leaking and has caked up grease. The valve cover on the front side of the engine is also leaking and I will upload pictures of it. When I got it home I noticed the brakes were very squeaky, when I was able to look at the noise myslef I noticed that they had did a pad slap on it, thats something that a buy here pay here does to cut cost, not a big dealer like acura. The inner rotors have a big lip on them and pleanty of rust. They Should have been resurfaced or replaced. Not just slap a new pad and sell it. Once I spoke to (Jessica) who apparently is a customer service representative aka the managers assistant as she told me, I was asked to come In and take it, but she said if it's not a safety issue that nothing could be done. But she continued to ask me to bring it in, so I did. When i got there I was welcomed in by a service adviser named (Ceasar), not once did this guy ever look at my face , he just clicked on his phone and was on the computer. He seemed very confused as to why I was even in the service department and told me to contact sales, its not on them. He gave me a copy of the recon inspection which showed everything that they found and needed to be done and the cost $2300.00. I then contacted my salesman (Bobby) and told him that nothing in that inspection had been done, just the brake pads. It said the filter had also been replaced and what it cost but it has a k&n filter and it's filthy by the way. I then proceeded to tell him that I want to take them the car back as I financed it, so now I'm stuck with paying for the vehicle and paying for the repair. That is absolutely not ok. I told him I feel like I got robbed. He then said he would have a manager contact me which they have not (Jarrod or Jin) have not contacted me at all. So please people check the vehicles ask for a recon inspection and make sure it actually made it through the reconditioning department, ask if they can lift it In the air , a oil leak and transmission leak and crappy brakes is a safety concern. Have a real tech look at it. And about purchasing extended warranty, they will NOT fix a preexisting leak. They will tell you to contact the dealer and we'll good luck because here I am. Still waiting for a phone call Acura of Peoria!! I need this resolved and there has been ZERO effort . Recon is the reconditioning department that looks at the vehicle to see if a vehicle is worth reselling or it goes to wholesale. If its worth reselling than they fix any issues and put it on the lot. Make sure and ask for that inspection! More

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Sales and Service, along with caring follow-up are Sales and Service, along with caring follow-up are excellent and what a Dealer ought to be. It's a refreshing joy doing business with them. I'll be Sales and Service, along with caring follow-up are excellent and what a Dealer ought to be. It's a refreshing joy doing business with them. I'll be back!!! More

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Steven was professional and courteous. He exceeded my expectations for timely service. Also had my favorite soda!!! expectations for timely service. Also had my favorite soda!!! More

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I have purchased four cars from Acura of Peoria over the last 19 years… They have always been a top-notch dealership for service and reliability. The personnel are top notch and I’ve never had anything othe last 19 years… They have always been a top-notch dealership for service and reliability. The personnel are top notch and I’ve never had anything other than 5 star Experience with them. More

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Best service department in the Phoenix area. They take care of their customers! Matthew & Cesar are the best! Pleasant and accommodating. Never had any issues with the work done. care of their customers! Matthew & Cesar are the best! Pleasant and accommodating. Never had any issues with the work done. More

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Acura of Peoria has always acted as if it is their pleasure to take care of my vehicle. They seem to genuinely care about things that I may need or have experienced and go out of their way to make me pleasure to take care of my vehicle. They seem to genuinely care about things that I may need or have experienced and go out of their way to make me feel as if I am one of their important clients. During the pandemic they all had mask on and were respectful of others in every regard. The waiting room is clean and welcoming and they always wash my car! Even if I come for no service and just want my car wash ed. And for that I'm grateful. I am confident that when it is time to get a new car that I will definitely get it at Acura of Peoria. More

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