Cerra Terrill-Rodriguez

5-Star Experience with Executive Chevrolet in Wallingford! After an exhaustive search across platforms like CarGurus, CarFax, KBB, AutoTrader, and CarMax, we finally found the 2022 Nissan Path Wallingford! After an exhaustive search across platforms like CarGurus, CarFax, KBB, AutoTrader, and CarMax, we finally found the 2022 Nissan Pathfinder SL Premium we wanted on Cars.com with Executive Chevrolet in Wallingford. This wasn’t our first dealership stop, but it was, by far, the best experience we had. Executive Chevrolet was refreshingly straightforward from the start. After dealing with several dealerships that advertised low prices only to tack on hidden fees or financing conditions, it was a relief to find one that was transparent and genuine. Sarah Elliot, the BDC Manager, followed up quickly, and she introduced us to Carlos Santiago, who was a breath of fresh air. Carlos provided a clear, out-the-door price—no gimmicks, no surprises. Despite an injured hip flexor, he even personally checked out details on the car for us, confirming that it was in top shape. Carlos truly went above and beyond. He’s a people’s person—open, engaging, and a natural conversationalist who made what could have been a long, tedious process fly by. He was friendly, never tried to upsell or pressure us, and when he didn’t know the answer to something, he admitted it and immediately found the information we needed. He provided us with complete service records and took care of all the small details, from checking the headrests to fresh batteries for the key fobs, a gas fill-up, a final detail cleaning, and scheduling a free first service. He even ordered a new license plate bracket when he noticed the previous one was missing. Small touches like these truly set this dealership apart! Carlos’s integrity, dedication, and humility stood out throughout the entire process, and as a military and police veteran, he’s a true hero for his service to our country. Carlos also showed deep respect for our family’s religious observances, including my wife’s practice of not shaking hands with men, which we greatly appreciated. Special thanks to Cerra Terrill-Rodriguez, the sales manager, who stopped by to introduce herself warmly but gave us plenty of space. And when my wife mentioned her phobia of animals, they kindly put the office dog, Daisy, in another room to make her feel more at ease. The professionalism continued with Mary Gallagher, the business manager, who worked expeditiously and efficiently through the paperwork, explaining warranty options clearly and without any high-pressure tactics. We even encountered a last-minute issue with the title, as the dealership hadn’t yet received it from the leasing company, but they provided us with dealer plates so we could take the car home that day—no waiting weeks, as we experienced at other dealerships. Management even stayed over an hour past closing to let us complete everything without feeling rushed. They truly went out of their way! Executive Chevrolet may not be the largest or fanciest dealership, but they’ve mastered what matters: honesty, transparency, and exceptional customer service in a pressure-free environment. We’re thrilled with our Pathfinder and grateful to Carlos, Sarah, Cerra, and Mary for treating us like valued customers every step of the way. If you’re tired of the usual dealership games, I highly recommend Executive Chevrolet in Wallingford for a genuinely enjoyable car-buying experience! More

Report | Print

Very helpful, knowledgeable and courteous staff. Always a pleasure to do business with the service department. Always a pleasure to do business with the service department. More

by bpickerign Verified Customer Verified Customer

Report | Print

They were not pushy. They knew what I wanted. They made me feel comfortable with the whole process. They knew what I wanted. They made me feel comfortable with the whole process. More

by DONADIO17 Verified Customer Verified Customer

Report | Print

This dealership, more like scammership, after over three weeks of calling to try to get a refund for a $1000 deposit, for a car they were never even able to find/secure, we had to initiate a chargeback with weeks of calling to try to get a refund for a $1000 deposit, for a car they were never even able to find/secure, we had to initiate a chargeback with our credit card. We worked with Cerra Terrill-Rodriguez and a manager whose name I do not know. It was always "no problem, you'll see the refund next week" or "oh sorry it needed to get sent across town, it is coming soon" - spoiler: the money never showed up. More

Report | Print

Carlos Mary Cerra and Obed all were great to work with. All were very patient with us. Everything was explained well. And delivery was taken as was convenient for us. Thanks to all of you! All were very patient with us. Everything was explained well. And delivery was taken as was convenient for us. Thanks to all of you! More

by NANCYLONGWORTH Verified Customer Verified Customer

Report | Print

They are friendly and answer all your questions, show you there cars in the dealership there cars in the dealership More

by BIGLUIS70 Verified Customer Verified Customer

Report | Print

Very happy with Cerra throughout the sales experience. She was extremely knowledgeable and very professional! She was extremely knowledgeable and very professional! More

by WDGLENN60 Verified Customer Verified Customer

Report | Print

They were very helpful in helping us find the right vehicle at a price we could afford. Everything was explained to us clearly. vehicle at a price we could afford. Everything was explained to us clearly. More

by Kherz Verified Customer Verified Customer

Report | Print

I have been coming to this dealership for years. The service team has played a sting roll in why I have been loyal for many years. The maintenance visit went well which has come to be expected. The service team has played a sting roll in why I have been loyal for many years. The maintenance visit went well which has come to be expected. More

by ctd.thatsme Verified Customer Verified Customer

Report | Print

We met Cerra about a month ago to talk about trading our jeep lease in early. She worked with us easily and she definitely helped us get into the equinox. She took her time with us as we were deciding. She jeep lease in early. She worked with us easily and she definitely helped us get into the equinox. She took her time with us as we were deciding. She was straightforward and honest through the whole process. We highly recommend her. Thanks More

by Tbruno4 Verified Customer Verified Customer

Report | Print