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Cedric Robinson

Overview Reviews (101) Inventory (91)

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Cedric Robinson

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Cedric Robinson

Sales

Serra Chevrolet

1170 Center Point Pkwy
Birmingham, AL 35215

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4.3

101 Reviews

Overview Reviews (101) Inventory (91)

Dealership Experience

20 yrs, 5 mos

Languages Spoken

English

4.3

101 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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101 Reviews of Cedric Robinson

April 30, 2024

Dealership Rating

Employee Rating

I truly enjoyed working with the salesman. He went above and beyond his job to help me get in a vehicle. He went above and beyond his job to help me get in a vehicle. More

by angelemartin46

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Hernandez, Christian Terrell, Malik Khayyam, Mason McFalls, Chris Hemingway, Chris Smith

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May 02, 2024 -

Serra Chevrolet responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Serra Chevrolet Birmingham Team

April 13, 2024

Dealership Rating

Employee Rating

First off. I paid the highest price in Kelly blue book for this truck. The on star doesn’t work and service department said cost 1400$. I just bought this t I paid the highest price in Kelly blue book for this truck. The on star doesn’t work and service department said cost 1400$. I just bought this truck. Also when I returned for oil change I want tire rotation When I got home and further inspection, the tires were not rotated because the brake dust on the front tires and none the back so still no rotation. I was there for an extremely long time when I asked the service man about my truck. He came back at first and said he could not find my truck overall for the cost of what I paid for this truck. I’ve been very disappointed and how I’ve been treated. More

by deangober

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Tessa McCown, Chris Smith

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Apr 15, 2024 -

Serra Chevrolet responded

Dean, we appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Serra Chevrolet Birmingham Team

Apr 15, 2024 -

deangober responded

Ok. I feel short changed on that’s on Star deal. I travel. Which is why I bought this nicer truck. I’m on back roads a lot. If I were to have an accident the on star could be the difference in saving my life. So you make this right I’ll change the star rating and feel better about this whole situation. I’m free this Thursday. Give me your name and contact and let me know. Thanks. Dean

Apr 22, 2024 -

deangober responded

Well it’s like I’ve stated. My on star doesn’t work. It’s a safety feature that I wanted when I bought this truck. Also when I came for oil change and tire rotation. The tires were not rotated. I feel as though with how much I spent to buy this truck these issues should be address and fixed.

April 10, 2024

Dealership Rating

Employee Rating

Great job excellent customer service very happy with the vehicle I purchased and would be staying with them for awhile. vehicle I purchased and would be staying with them for awhile. More

by jabari.rice

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Digital Airstrike, Vicki Edwards

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Apr 12, 2024 -

Serra Chevrolet responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you, Jabari. Sincerely, The Serra Chevrolet Birmingham Team

March 05, 2024

Dealership Rating

Employee Rating

If you have need a vehicle definitely go to Cedric he is 100 % honest with his customers 100 % honest with his customers More

by mckenzie.smith02

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Mar 07, 2024 -

Serra Chevrolet responded

It is great to hear about your recent experience. We will certainly pass on your feedback to Cedric as he will be happy to hear it! We look forward to working with you again in the future! Sincerely, The Serra Chevrolet Birmingham Team

February 10, 2024

Dealership Rating

Employee Rating

It was a great experience! Everyone was nice and considerate. I would recommend any day Everyone was nice and considerate. I would recommend any day More

by divinedesignshandmadefurniture

Verified Customer

Sales Price Transparency

Recommend Dealer

Yes

Other Employees Tagged: Vicki Edwards

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Feb 13, 2024 -

Serra Chevrolet responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Serra Chevrolet Birmingham! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Serra Chevrolet Birmingham Team

December 02, 2023

Dealership Rating

Employee Rating

The easiest car purchase ever. It was seamless. Great car great people. I highly recommend you visit serra chevy and ask for Cedric It was seamless. Great car great people. I highly recommend you visit serra chevy and ask for Cedric More

by brynfirm

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Dave Clements

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Dec 04, 2023 -

Serra Chevrolet responded

Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, The Serra Chevrolet Birmingham Team

October 18, 2023

Dealership Rating

Employee Rating

They are very nice and professional work with you to make sure you are very comfortable and satisfied sure you are very comfortable and satisfied More

by antonioderrell37

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Vicki Edwards

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Oct 19, 2023 -

Serra Chevrolet responded

Thank you for your wonderful feedback, Antonio. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Serra Chevrolet Birmingham Team

October 06, 2023

Dealership Rating

Employee Rating

I’ve had several issues with my vehicle since I purchased it. I have had to get it repaired 5 times and I’ve only had it for 5 months. Most nightmarish experience I’ve ever had. it. I have had to get it repaired 5 times and I’ve only had it for 5 months. Most nightmarish experience I’ve ever had. More

by abdelgadir1995

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Dave Clements, Tessa McCown, Digital Airstrike, Doug Eiserloh, Christian Terrell, Malik Khayyam, John Ard, Vicki Edwards

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Oct 09, 2023 -

Serra Chevrolet responded

We appreciate you bringing this to our attention. Please contact us directly as soon as possible so that we can discuss this situation and come to a resolution together. Thank you, and we look forward to hearing from you soon. Sincerely, The Serra Chevrolet Birmingham Team

August 01, 2023

Dealership Rating

Employee Rating

The salesman was very helpful with finding a comfortable affordable vehicle that suits my needs. affordable vehicle that suits my needs. More

by Shanta C

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Charles

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Aug 03, 2023 -

Serra Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Serra Chevrolet Birmingham Team

June 27, 2023

Dealership Rating

Employee Rating

All the people at Serra were knowledgeable , friendly and ready to help. They offered top trade in value for my used car so we were able finalize a deal during my visit. ready to help. They offered top trade in value for my used car so we were able finalize a deal during my visit. More

by Jeff

Verified Customer

Sales Price Transparency

Recommend Dealer

Yes

Other Employees Tagged: Christian Terrell, Vicki Edwards

Report | Print

Jun 29, 2023 -

Serra Chevrolet responded

Jeff, we love hearing about customers who have a great experience at Serra Chevrolet Birmingham and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions about your new vehicle. Sincerely, The Serra Chevrolet Birmingham Team

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