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Cecilia Martinez
Cecilia Martinez at Russ Darrow Direct
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Cecilia Martinez

Service Writer

Russ Darrow Direct

988 South Green Bay Road
Neenah, WI 54956

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4.8
18 Reviews

Dealership Experience

1 yr, 11 mos

4.8

18 Reviews

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18 Reviews of Cecilia Martinez

April 13, 2025

Dealership Rating
Employee Rating

Primarily use dealer for oil change and light service requests. Usually able to come in for an oil change on Saturday without an appt and be done in an hour or less. More

by Rudolph.fuss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Engel

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Apr 13, 2025

Russ Darrow Direct responded

Thank you for choosing Russ Darrow Direct. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mike Meacham mike.meacham@russdarrow.com

April 11, 2025

Dealership Rating
Employee Rating

Excellent service. Fast and friendly. Shop is very clean. Always prompt and timely service whenever I schedule my appointment More

by KASOMONROE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Burrell, Pao Yang

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Apr 11, 2025

Russ Darrow Direct responded

Thanks for sharing about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

April 09, 2025

Dealership Rating
Employee Rating

They are always ready to answer yout questions there service is excellent and are awesome More

by SELLENBECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Engel, Tyson Fancher, Brian Inman, Isaiah Maki

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Apr 10, 2025

Russ Darrow Direct responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Meacham mike.meacham@russdarrow.com

April 08, 2025

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Employee Rating

Everyone was very helpful and answered all my questions … including the people in sales, financing, and service. Good experience overall. More

by DENISEMURIE52
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rachel Engel, Pao Yang, Austin Macy

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Apr 09, 2025

Russ Darrow Direct responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com

April 05, 2025

Dealership Rating
Employee Rating

Very good experience at Russ Darrow! I was explained everything as it should be. Found the perfect vehicle for my family thanks to Austin for being my sales person. 😊 Everything went ni More

by JOANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Engel, Pao Yang, Austin Macy

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Apr 05, 2025

Russ Darrow Direct responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

March 26, 2025

Dealership Rating
Employee Rating

great service fast we do all our oil changes here very friendly team as well More

by KRUZITSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 26, 2025

Russ Darrow Direct responded

Thank you so much for your kind words for Cecilia and for taking the time to leave us this wonderful service feedback! Mike Meacham mike.meacham@russdarrow.com

March 23, 2025

Dealership Rating
Employee Rating

Good service pleasant waiting room can always walk the lot if you're bored when car is is ready they explain your repair I give them a thumbs 👍 More

by DARNITALL53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 25, 2025

Russ Darrow Direct responded

Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

March 22, 2025

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Employee Rating

My tech was very thorough. He looked over brakes filters, lights, and anything else that need to be done. They did a great job. Very satisfied with the service. More

by ryanspiering
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Oil change tech Kaden did great job

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Mar 25, 2025

Russ Darrow Direct responded

Hi Ryan: Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mike Meacham mike.meacham@russdarrow.com

March 22, 2025

Dealership Rating
Employee Rating

Friendly service people, quick oil changes. I'll keep coming back. Thanks for servicing my vehicle More

by I don't have one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 25, 2025

Russ Darrow Direct responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com

March 17, 2025

Dealership Rating
Employee Rating

The did a great job. Even told me there some other things that needed to be done. What nice people please to go there. More

by INNLOVEJSL4LIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Engel, Isaiah Maki

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Mar 18, 2025

Russ Darrow Direct responded

Thank you for choosing Russ Darrow Direct. Your feedback and rating mean a lot to us. We're glad Rachel, Isaiah, and Cecilia were able to help, and we hope to see you again! Mike Meacham mike.meacham@russdarrow.com

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