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Cecilia Martinez
Cecilia Martinez at Russ Darrow Direct
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Cecilia Martinez

Service Writer

Russ Darrow Direct

988 South Green Bay Road
Neenah, WI 54956

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4.5
8 Reviews

Dealership Experience

1 yr, 10 mos

4.5

8 Reviews

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8 Reviews of Cecilia Martinez

March 11, 2025

Dealership Rating
Employee Rating

They do the job. They’re nice and it gets done. It was easy to get an appointment. More

by amber8698
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachel Engel, Isaiah Maki

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Mar 12, 2025

Russ Darrow Direct responded

Thank you, Amber, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com

March 10, 2025

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Employee Rating

I have always had a wonderful experience. I have been met with nothing but great customer service walking through the door. Always quick to get me in for oil changes just an overall wonderful More

by jasmine32510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brennan Wendt, Isaiah Maki

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Mar 11, 2025

Russ Darrow Direct responded

Hi Jasmine: Thank you for choosing Russ Darrow Direct. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mike Meacham mike.meacham@russdarrow.com

March 06, 2025

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Employee Rating

They go above and beyond to help get the car you want. I have bought 2 cars from them and will continue to go there for my next car. More

by MCKEVIN1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jen Ebben, Rachel Engel, Jessie Grahn, Dalton Jarvey, Pao Yang, Isaiah Maki

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March 05, 2025

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Employee Rating

Cecilia and Isiah are fantastic to work with in the service department. And good quality and efficient work by the service team More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Isaiah Maki

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Mar 05, 2025

Russ Darrow Direct responded

Thank you so much for your excellent review! We are so glad that Cecilia and Isaiah had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com

March 02, 2025

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Employee Rating

Fast and efficient! ! Great coffee and the waiting room was comfortable will use them again More

by SCOTTWITTHUHN1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 03, 2025

Russ Darrow Direct responded

Scott, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

February 09, 2025

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Excellent communication, prompt great customer service very thorough i like the video that follows the service More

by TAMMERS74
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Meacham, William Pierce, Rachel Engel, Dalton Jarvey, Brennan Wendt, Isaiah Maki

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Feb 10, 2025

Russ Darrow Direct responded

Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

January 31, 2025

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Employee Rating

We got fast and friendly service! We were impressed! We appreciated the personalized service we received. More

by STACI.MEITNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pao Yang, Austin Macy

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Jan 31, 2025

Russ Darrow Direct responded

Thank you for the great review!! We appreciate you!

January 31, 2025

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Employee Rating

Purchase a pathfinder’ and they sold extended warranty doesn’t cover anything The warranty understanding that it doesn’t cover normal wear items but other items that aren’t normal are also not covered. More

by Tom Lyons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rachel Engel, Tyson Fancher, Isaiah Maki

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