Cecil Ball

Had a good experience up to the point of sale and then it went down the toilet. Tried to contact finance about warranty questions and got no response. Received car tags and they were for the wrong county a went down the toilet. Tried to contact finance about warranty questions and got no response. Received car tags and they were for the wrong county and tried to contact with no response. It seems very obvious that once the check clears this dealer is done with their customers and moves on to the next sale. So much for support after the sale. Daniel Marshall talked a big game but once I walked out the door I was sidelined. More

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Arrived 30 minutes before closing after a 2 hour drive and Cecil had everything ready to go to speed up the process. He spent time going over car features and functions while the admin office got the fina and Cecil had everything ready to go to speed up the process. He spent time going over car features and functions while the admin office got the finance ready. Went right through the signing document process which was smooth and easy. I was out the door as quickly as it could possibly happen. More

by CLSHORES Verified Customer Verified Customer

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I've purchased 6 vehicles here & have never had a bad experience. If any issues have came up they have been taken care of without hesitation. I've personally never had any of the sales team give off that experience. If any issues have came up they have been taken care of without hesitation. I've personally never had any of the sales team give off that "pressure to buy" vibe & have always left me alone if I let them know when I'm just looking. More

by Jaydub Verified Customer Verified Customer

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As we went to look at a used truck we found out that a new truck was a better vehicle to purchase as Cecil explained bout the f-150 I could see how the benefits and warranty was a better choice he is up f new truck was a better vehicle to purchase as Cecil explained bout the f-150 I could see how the benefits and warranty was a better choice he is up front and was honest that’s what we like in a dealership I tried other dealership that’s why we picked Lenoir city ford More

by larryallmon Verified Customer Verified Customer

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Ms. Dunn was very professional and helpful during the repair of our Edge. She was an advocate for us and handled all the details with the warranty company. We could not have asked for a better experien repair of our Edge. She was an advocate for us and handled all the details with the warranty company. We could not have asked for a better experience! More

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I came, I saw, I traded, I bought. I gave Cecil a jersey boys tape. I gave Cecil a jersey boys tape. More

by RCJ4 Verified Customer Verified Customer

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Great experience, Mark Hester, Cecil Ball and Daniel were all very good to me ! Thanks everyone! all very good to me ! Thanks everyone! More

by BRIANMACDONALD501 Verified Customer Verified Customer

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Extremely professional staff. Great understanding of what I was looking for in a vehicle. Very responsive and respectful of my time. Great understanding of what I was looking for in a vehicle. Very responsive and respectful of my time. More

by TECK77 Verified Customer Verified Customer

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The Service Department is professional and very thorough. They completed the service needed in a timely manner. The service manager communicated with me during the entire process. They are truly appreciated They completed the service needed in a timely manner. The service manager communicated with me during the entire process. They are truly appreciated and very well recommended. More

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I have been a GM man for years but Cecil got going down the Ford row. Lenoir City Ford is a friendly place that wants to make your buying experience a positive one. I would suggest this dealership over th the Ford row. Lenoir City Ford is a friendly place that wants to make your buying experience a positive one. I would suggest this dealership over the others in the area, More

by RJSMITH1969 Verified Customer Verified Customer

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