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Cathy Sanders
Cathy Sanders at Shottenkirk Fort Madison
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Cathy Sanders

Sales Consultant

Shottenkirk Fort Madison

5031 Ave O
Fort Madison, IA 52627

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4.9
29 Reviews
4.9

29 Reviews

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29 Reviews of Cathy Sanders

November 08, 2024

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Employee Rating

I already went there for my car to get detailed and oil changed. They pick it up and drop it back off to me. More

by THREEMOM48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittney McConnell , George a couple more.

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Nov 11, 2024

Shottenkirk Fort Madison responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 20, 2024

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Employee Rating

They advertised a vehicle that wasn’t even ready to show. They should let there customer know that before they put the miles in to look. Took me three trips More

by CHADENZEROTH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Chris Buster, Kevin Lopez

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Oct 21, 2024

Shottenkirk Fort Madison responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 319-205-0808 and ask for one of our managers.

October 10, 2024

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Employee Rating

I have done business with this dealership for a few years and have been very satisfied with them . from the receptionist to the mechanics. And the salesman are very nice More

by JKTEDROW55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Thompson, Brian Harris, Kris Pauly, Mike Wilson, Kevin Lopez, Keith Harris, Tom Washburn, Brittney McConnell, Brad Richardsen

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Oct 10, 2024

Shottenkirk Fort Madison responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!

October 02, 2024

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Employee Rating

Everything about the experience was positive other than 3 things. 1) Mileage on paperwork said 30, when really it was over 3000 miles 2) Wait time to sign paperwork. They knew I was coming in at 6pm, but More

by JB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Buster

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Oct 04, 2024

Shottenkirk Fort Madison responded

JB, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Fort Madison

September 06, 2024

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Employee Rating

Its ok. .very friendly and fast service would go back to have my oil changed Everytime More

by BOUDREAU676
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 09, 2024

Shottenkirk Fort Madison responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 01, 2024

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Employee Rating

Great experience! Great people to work with! I bought a used car that I’m very happy with. More

by MRG761
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jamie Mason

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Sep 04, 2024

Shottenkirk Fort Madison responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Fort Madison!

August 27, 2024

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Employee Rating

Everyone is always very friendly and helpful, they get me in without too much of a wait and Kurt is always fair in service. So far, I’ve never had a bad experience with Shottenkirk service! More

by SUNSHINE2869
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kurt in service 5 star

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Aug 28, 2024

Shottenkirk Fort Madison responded

SUNSHINE, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 09, 2024

Dealership Rating
Employee Rating

Made a quick stop at dealership, Cathy was courteous, knowledgeable and very helpful. Will ask for her again. More

by PVFARMS1913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 12, 2024

Shottenkirk Fort Madison responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Fort Madison. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 04, 2024

Dealership Rating
Employee Rating

Fast,thorough, friendly andconsiistant. They take care of you!! Gives options and advise!! I'll be back! More

by RVWILSON29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Mundth, Chris Buster, Jamie Mason, Ron Allen, Randy Thompson, Kris Pauly, Mike Wilson, Tom Washburn, Brittney McConnell

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Aug 13, 2024

Shottenkirk Fort Madison responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!

July 25, 2024

Dealership Rating
Employee Rating

Professional, thorough, and very kind! I will be purchasing my next vehicles from Ft. Madison! More

by JMBEAMER01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Mason, Brad Richardsen

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Jul 26, 2024

Shottenkirk Fort Madison responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Fort Madison!

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