Catherine Ferry | Page 25

Just bought our first EV at Flemington BMW. Our advisor Tom Terrill was very helpful and patient throughout the entire process. He answered all our questions and demonstrated all the features Our advisor Tom Terrill was very helpful and patient throughout the entire process. He answered all our questions and demonstrated all the features of the car to us. All the other people at the dealership were very friendly and not pushy at all. Definitely the best dealership around here. More

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We have made multiple purchases from Flemington BMW and always return due to Tom Terrill and the great service afterward in the Service Dept. We always work with Tom Terrill. He is by far the VERY BEST in always return due to Tom Terrill and the great service afterward in the Service Dept. We always work with Tom Terrill. He is by far the VERY BEST in the business. More

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Thank you Anatoliy and Cathy. We love our car so much! The process was extremely easy and actually….fun! When is buying a car actually fun? It was also quite quick - we were in an We love our car so much! The process was extremely easy and actually….fun! When is buying a car actually fun? It was also quite quick - we were in and out. Byron - you have a great organization. Thank you and happy holidays! More

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The folks at Flemington BMW truly care about their customers. We recently purchased a 2021 BMW M550i and the experience was simply pleasurable. We purchased this vehicle from out of state (our first customers. We recently purchased a 2021 BMW M550i and the experience was simply pleasurable. We purchased this vehicle from out of state (our first out of state auto purchase). Obviously, not having the ability to actually view in person and drive the car prior to purchase left us feeling vulnerable. However, in a matter of a few phone calls, those concerns were transformed into confidence. I could immediately tell that customer relations, trust and communication are cornerstones of their core values. I would like to specifically recognize a few individuals for their outstanding service. Catherine Ferry, Business Manager, was absolutely amazing! I cannot think of an auto buying experience that was better than this one (and I have bought a lot of vehicles). She simply made us feel like we were her only customer. At every junction, she was there to lead us through the process and make sure we had a solid understanding of all associated details. With respect to communications, immediate responses were provided throughout the process. We utilized text, phone and FaceTime as a means to close the distance gap between our respective locations. We are truly grateful for her level of service, and would absolutely request her in the future for our auto buying needs. Michael Franks, Sales, was extremely friendly and handled several questions about the car in a timely manner. Additionally, he put us in touch with a very solid shipping company to accommodate the delivery of our vehicle (which was delivered on time and in great condition). It was immediately apparent that teamwork and a customer focused approach philosophy are core business at Flemington BMW. I want to congratulate Byron Brisby Jr, Owner, for creating an environment that affords his teammates to shine. The entire experience was absolutely seamless and we felt valued throughout the process. In the end, that’s what it’s all about. In closing, I would offer that if you are on the fence about purchasing a Flemington BMW vehicle from out of state, do not hesitate. It was completely apparent that they have a lot of experience with out of state buyers. So much so, we felt like we were there. We are grateful for the experience and truly appreciate the service. And the car…well it is an absolutely beautiful machine and we love it! More

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Tom & the team at Flemington BMW provided great service and follow up throughout the entire process! and follow up throughout the entire process! More

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When we walked in, we were just looking but everything worked out. Thanks Toliy for making it easy and pleasant. worked out. Thanks Toliy for making it easy and pleasant. More

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I am so happy with my ENTIRE experience at Flemington BMW! Greg was amazing from start to finish! I highly recommend purchasing your next BMW from the team at Flemington BMW!! BMW! Greg was amazing from start to finish! I highly recommend purchasing your next BMW from the team at Flemington BMW!! More

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We are loving our IX! Thank you Toly for asking us to drive it - that’s what changed everything. Fantastic car and sales experience! Cathy was really nice too. Thank you Toly for asking us to drive it - that’s what changed everything. Fantastic car and sales experience! Cathy was really nice too. More

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Great service! Fair pricing and personalized attention to customer ! Will recomend Flemington BMW to anyone who wants to buy new or preowend BMW! Fair pricing and personalized attention to customer ! Will recomend Flemington BMW to anyone who wants to buy new or preowend BMW! More

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Excellent experience, from initial phone call to driving away with a brand new vehicle. Tom was cheerful, friendly, and extremely helpful. He was able to find us a vehicle that perfectly matched our requi away with a brand new vehicle. Tom was cheerful, friendly, and extremely helpful. He was able to find us a vehicle that perfectly matched our requirements, and most importantly, our budget. Much of the process was eased by e-mail and phone conversations. Delivery day was also beyond expectations, as absolutely no time was wasted waiting around at the dealership. Everything was prepared ahead of time, so the delivery process was very efficiently streamlined. A very relaxing and optimal delivery experience. All of our requirements were satisfied, and all questions answered with patience and expertise. Perhaps our most enjoyable dealer experience ever. Thanks to Tom, Catherine and the folks at Flemington BMW! More

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