I worked with Chase in Service Dept. He is personable,
professional and knowledgeable.
I worked with Catalina and we really liked her.
We purchased a 2019 GX 460 on 3/9/21 with about 19,500 miles. Almo
professional and knowledgeable.
I worked with Catalina and we really liked her.
We purchased a 2019 GX 460 on 3/9/21 with about 19,500 miles. Almost as soon as we drove away the Maintenance message came on. The 20,000 service should have been done already before the sale! and paid by Lexus.
More
by Victor M Perez
Verified Customer
Verified Customer
Mar 12, 2021 -
Westside Lexus responded
Victor - Thank you for taking the time to review us! We are very proud of our team and happy to hear that Catalina delivered such a successful purchase experience. With regard to the rest of your feedback, I apologize for any inconvenience. We want the most for our guests, and I would appreciate the chance to speak with you to make sure that your concerns have been properly addressed. I will search for your contact information, but in the meantime, please do not hesitate to reach out to me directly. Thank you, Michael Lorch - Service Department Manager - 1 (281) 582-8654
Mar 13, 2021 -
Victor M Perez responded
Michael, thanks for your response. My number is 713-825-4377. I have always had a great experience with Chase servicing my 2017 350 Rx. On 3/9/21, the same day we had our 350 RX serviced (we also purchased 2 new tires) we purchased a 2019 GX 460 with 19,500 mileage from Catalina. We had a very good experience with her. The disappointment is that before selling the vehicle they should have done the 20,000 service. Catalina said her manager will not approve it because of the price I got. I’m also trying to get a second key for that car.
Great dealership !!! Great sellsman. My mother in law and
me both purchased a vehicle the same day. Hassle free experience. I will be back in the future.
me both purchased a vehicle the same day. Hassle free experience. I will be back in the future.
More
by vince.moreno
Verified Customer
Verified Customer
Feb 01, 2021 -
Westside Lexus responded
Thank you so much for your review, Vince! We are so grateful for you and your mother-in-law's business and are delighted that you had positive experiences working with our Westside Lexus team. Safe driving to you and your family!
Was warmly welcome by salespeople. Nice, and asked what
I want. Right away went to showed availability of what I wanted. No pressure on the salesperson . Overall customer service is excellent.
I want. Right away went to showed availability of what I wanted. No pressure on the salesperson . Overall customer service is excellent.
More
by Pnnganson53
Verified Customer
Verified Customer
Jan 25, 2021 -
Westside Lexus responded
Thank you for the kind review! We appreciate your support and are thrilled to hear that the Westside Lexus team went above and beyond to assist you. Drive safely in your new vehicle, and we hope to work with you again down the road!
Great atmosphere and friendly staff and loan officers.
Special thanks to Catalina for making sure we were taken care of. Many thanks to everyone there.
Special thanks to Catalina for making sure we were taken care of. Many thanks to everyone there.
More
by TIKINOOR
Verified Customer
Verified Customer
Jan 07, 2021 -
Westside Lexus responded
Reviews like this one always make us smile! We're thrilled to hear that Catalina and the rest of our team delivered such an attentive buying experience. Thank you for trusting Westside Lexus with your business!
Katalina was very professional and not pushy. The car we
originally wanted had been sold so without us asking her she looked for another vehicle.
originally wanted had been sold so without us asking her she looked for another vehicle.
More
by smoral1923
Verified Customer
Verified Customer
Dec 31, 2020 -
Westside Lexus responded
We are delighted to hear Katalina helped you find a great vehicle. Thank you so much for visiting us at Westside Lexus! We wish you safe driving and hope for the chance to work together in the future.