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Cassie Smith

Overview Reviews (79) Inventory (366)

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Cassie Smith

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Cassie Smith

Internet Manager

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

Hometown: Palatine Resides in: McHenry Cassie started here at age 16. She has worked in our office as a cashier, been a coordinator in our Business Development Center, and now manages that Department with Mayra. Cassie is also the personal assistant for all the managers...she gets handed all the things no one else is willing to do.

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5.0

79 Reviews

Overview Reviews (79) Inventory (366)

Dealership Experience

22 yrs, 7 mos

5.0

79 Reviews

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79 Reviews of Cassie Smith

November 19, 2024

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Employee Rating

Jesus was amazing ! ! He was so helpful and pleasant to work with ! I would recommend anyone to go to this location .Everyone had great customer service! ! He was so helpful and pleasant to work with ! I would recommend anyone to go to this location .Everyone had great customer service! More

by xomaira

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jesus Sanchez

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Nov 21, 2024 -

Arlington Heights Ford responded

Thank you for your wonderful review! We're thrilled to hear you had such a positive experience working with Jesus at Arlington Heights Ford. Our team strives to provide excellent customer service, and we appreciate your recommendation. We look forward to seeing you again soon! Sincerely, The Team at Arlington Heights Ford

November 14, 2024

Dealership Rating

Employee Rating

The dealership treatment was very good. Lonnie Catanese very professional and very happy with his service. Lonnie Catanese very professional and very happy with his service. More

by mpkearney515

Recommend Dealer

Yes

Other Employees Tagged: Lonnie Catanese, Jose Gutierrez, Joe Baez, Elliott Reichel, Israel Gonzalez, Brian Powell

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Nov 15, 2024 -

Arlington Heights Ford responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Arlington Heights Ford, and that Lonnie provided you with such professional service. We value your feedback and look forward to welcoming you back in the future! Sincerely, The Team at Arlington Heights Ford

November 12, 2024

Dealership Rating

Employee Rating

I've bought 6 cars for Arlington Heights Ford. I only use Tony in service for all of my service needs. I would never go anywhere else . I only use Tony in service for all of my service needs. I would never go anywhere else . More

by ereichel25

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John Guido, Jr., Lonnie Catanese, Jerry Hood, Jose Gutierrez, Elliott Reichel, Anthony Wojciechowski, Israel Gonzalez, Brian Powell

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Nov 14, 2024 -

Arlington Heights Ford responded

Thank you so much for your loyalty and for sharing your positive experience with us! We're thrilled to hear that you've chosen Arlington Heights Ford for all your car purchases and that Tony has been a great support for your service needs. We truly appreciate your trust in us and look forward to serving you again in the future! Sincerely, The Team at Arlington Heights Ford

November 09, 2024

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Employee Rating

Had a great experience with Colton and Joe at Arlington Heights Ford. Thank you to them at the rest of the team will definitely come back Heights Ford. Thank you to them at the rest of the team will definitely come back More

by Tflubas

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John Guido, Jr., Jose Gutierrez, Israel Gonzalez, Colton Hannemann, Joe Anzelone, Brian Powell

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Nov 12, 2024 -

Arlington Heights Ford responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with Colton and Joe at Arlington Heights Ford. Your satisfaction means a lot to us, and we look forward to welcoming you back soon! Sincerely, The Team at Arlington Heights Ford

November 08, 2024

Dealership Rating

Employee Rating

I am a repeat customer and Elliott Reichel greeted me when I came in . Very knowledgeable and helped me get exactly what I wanted in a Truck as far as options and etc. This is my 4th Truck I have purchas when I came in . Very knowledgeable and helped me get exactly what I wanted in a Truck as far as options and etc. This is my 4th Truck I have purchased from this Dealership and it’s always a great experience. More

by Animal

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John Guido, Jr., Lonnie Catanese, Jose Gutierrez, Elliott Reichel, Anthony Wojciechowski, Israel Gonzalez, Brian Powell

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Nov 12, 2024 -

Arlington Heights Ford responded

Thank you for your wonderful review! We truly appreciate your loyalty as a repeat customer at Arlington Heights Ford. It's great to hear that Elliott provided such knowledgeable assistance in finding the right truck for you. We look forward to continuing to serve you in the future. Enjoy your new truck, and don't hesitate to share your experience with others! Sincerely, The Team at Arlington Heights Ford

October 31, 2024

Dealership Rating

Employee Rating

Bought a Ranger Raptor from Colton at Arlington Heights Ford. Him and his managers went out of their way to find one at another dealership and trade so I could get exactly what I wanted Ford. Him and his managers went out of their way to find one at another dealership and trade so I could get exactly what I wanted More

by Eric

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John Guido, Jr., Jose Gutierrez, Israel Gonzalez, Colton Hannemann, Brian Powell

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Nov 01, 2024 -

Arlington Heights Ford responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with Colton and the team at Arlington Heights Ford while purchasing your Ranger Raptor. It’s wonderful to know we could help you find exactly what you wanted. We appreciate your support and look forward to seeing you again! Sincerely, The Team at Arlington Heights Ford

October 30, 2024

Dealership Rating

Employee Rating

Lonnie was easy to deal with. He took good care of my concerns and answered all my questions quickly and clearly. He was a pleasure to deal with. I would highly recommend worki He took good care of my concerns and answered all my questions quickly and clearly. He was a pleasure to deal with. I would highly recommend working with him at Arlington Heights Ford. More

by Ibbuckhunter

Recommend Dealer

Yes

Other Employees Tagged: Lonnie Catanese, Steve Ursin, Jose Gutierrez, Joe Baez, Elliott Reichel, Israel Gonzalez, Brian Powell

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Nov 01, 2024 -

Arlington Heights Ford responded

Thank you so much for your kind words! We are thrilled to hear that Lonnie provided you with exceptional service during your visit to Arlington Heights Ford. Your recommendation means a lot to us! We look forward to seeing you again in the future. Sincerely, The Team at Arlington Heights Ford

October 19, 2024

Dealership Rating

Employee Rating

This was a great experience! Very knowledgeable and honest. Highly recommend in all aspects. Thank you. Very knowledgeable and honest. Highly recommend in all aspects. Thank you. More

by kinglori31

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John Guido, Jr., Jose Gutierrez, Israel Gonzalez, Colton Hannemann, Brian Powell

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Oct 22, 2024 -

Arlington Heights Ford responded

Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience at Arlington Heights Ford. Our team takes pride in providing knowledgeable and honest service, and your recommendation means a lot to us. We look forward to assisting you again in the future! Sincerely, The Team at Arlington Heights Ford

October 19, 2024

Dealership Rating

Employee Rating

Many thanks to the seller Lonnie! !! He helped us buy a car very quickly, he is a great specialist in his field! !! He helped us buy a car very quickly, he is a great specialist in his field! More

by Michail

Recommend Dealer

Yes

Other Employees Tagged: Lonnie Catanese, Jose Gutierrez, Israel Gonzalez, Teddy Dziedzic, Colton Hannemann, Brian Powell

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Oct 22, 2024 -

Arlington Heights Ford responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with Lonnie at Arlington Heights Ford. It's wonderful to know he was able to assist you quickly and effectively with your car purchase. We appreciate your support and hope to see you again soon! Sincerely, The Team at Arlington Heights Ford

October 19, 2024

Dealership Rating

Employee Rating

Arlington Ford helped so much with locating the car I wanted with the exact specifications. Even after a confusing start, Lonnie took over and really helped finalize my decision. Jose was great with comm wanted with the exact specifications. Even after a confusing start, Lonnie took over and really helped finalize my decision. Jose was great with communicating day to day too. Thanks so much AHFord!!! More

by Ptbamvm

Recommend Dealer

Yes

Other Employees Tagged: Lonnie Catanese, Jose Gutierrez, Israel Gonzalez, Teddy Dziedzic, Brian Powell

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Oct 22, 2024 -

Arlington Heights Ford responded

Thank you so much for your kind words and for choosing Arlington Heights Ford! We're thrilled to hear that Lonnie and Jose were able to assist you in finding the perfect vehicle with the specifications you wanted. Your satisfaction is our priority, and we're grateful for your feedback. We look forward to seeing you again and helping you with all your future automotive needs! Sincerely, The Team at Arlington Heights Ford

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