Cassie Rackhaus

“Disappointed with the level of customer service. Communication was poor and the experience was not what I expected from BMW. Communication was poor and the experience was not what I expected from BMW. More

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Convenient and nice waiting space. Also, honored coupon received via mail. Nice to have car washed following service too. Also, honored coupon received via mail. Nice to have car washed following service too. More

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This service department is phenomenal from start to finish. I received a loaner car which was the same model as my car. I was informed by the mechanic using a video of what was being done on my car. I finish. I received a loaner car which was the same model as my car. I was informed by the mechanic using a video of what was being done on my car. I really appreciate the communication. I really appreciated the communication from Cassie. More

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Cassie was very helpful and made the process quite easy. I am very happy with the work. I am very happy with the work. More

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I’m very happy with my new BMW, and had a very easy and straightforward experience with Brandon when purchasing my vehicle. I am very satisfied with the service department, as I had an issue that needed straightforward experience with Brandon when purchasing my vehicle. I am very satisfied with the service department, as I had an issue that needed looking at, and I was treated as a valued customer at every step of the process. Cassie, Andy, and Matt H were great to work with, and went out of their way to help diagnose an unusual problem which was then quickly fixed. I am extremely pleased with my customer experiences at Autohaus BMW. More

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Would go to no other BMW dealership than Autohaus. Customer for 30 years.they are the best Customer for 30 years.they are the best More

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Video was great to let customers know exactly what needs replacing. Cassie was prompt in returning calls. Outstanding customer service. Tim was thorough with explanations and very helpful. replacing. Cassie was prompt in returning calls. Outstanding customer service. Tim was thorough with explanations and very helpful. More

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Autohaus is always a positive experience; from buying my cars to getting them serviced. I have been doing business with them for 20 years and hope to continue for 20 more. cars to getting them serviced. I have been doing business with them for 20 years and hope to continue for 20 more. More

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Cassie squeezed me in. I was in and out exactly as she described. She’s fabulous. I was in and out exactly as she described. She’s fabulous. More

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Worst car service experience in 30 years- Porsche / Audi / Mercedes. Spent over $5000 and Car delivered back with trash and food in front seat Broken A-C was reason car brought in not fixed so need more / Mercedes. Spent over $5000 and Car delivered back with trash and food in front seat Broken A-C was reason car brought in not fixed so need more service Over 1 hour wait at car drop off and pick up Intact glove box broken and lying on passenger floor More

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