Cassidy Fancher

When my 2019 Kia Sorento was in the shop and they informed me I couldn't drive it safely, they wouldn't give me a loaner and suggested I go across the street to Hertz to rent a care and assured me th informed me I couldn't drive it safely, they wouldn't give me a loaner and suggested I go across the street to Hertz to rent a care and assured me they would reimburse me for the cost. Fast forward 3 weeks in which I had to call weekly for updates and ask if they were sure it was ok for me to continue extending the rental car, I was told I needed a new engine, $10,000, and they were not going to reimburse my now $850 rental fee and that my options were to pay to have my car fixed or buy another car from them - they were going to stick me with all these costs if I chose to walk away. Horrible communication, horrible, expensive and stressful experience that could have been handled soooooooooo much better. I will say that the sales person, Caleb, did seem to be doing what he could to help me get to a reasonable solution. More

Report | Print

Eric was very knowledgeable and super helpful. I would recommend him to anyone. I appreciate his transparency and professionalism. His communication about my car was excellent. I would recommend him to anyone. I appreciate his transparency and professionalism. His communication about my car was excellent. More

Report | Print

Antonio was great to work with and made it So easy and the process was Smooth the process was Smooth More

Report | Print

Very good customer service, thanks for your services , I like the Kia car , I think quality is better the. Toyota , I like the Kia everything like the Kia car , I think quality is better the. Toyota , I like the Kia everything More

by LOTSE33 Verified Customer Verified Customer

Report | Print

We have been trying to get a refund for a rental and it has been months. It’s frustrating how many people will just lie to you about processing things without actually doing it. One of the reasons I won’t has been months. It’s frustrating how many people will just lie to you about processing things without actually doing it. One of the reasons I won’t be getting another Kia is because I’ve lost all faith and trust in the dealership. More

by na13 Verified Customer Verified Customer

Report | Print

Professional service, we'll explained work, and a good heads up on what will be coming up for my next service. Thank you Joe. heads up on what will be coming up for my next service. Thank you Joe. More

by CJR7841 Verified Customer Verified Customer

Report | Print

Had my vehicle for over 2 months. First told me I needed a new hybrid battery and once I questioned that because this would be the 3rd hybrid battery on a vehicle with 160,000 miles a First told me I needed a new hybrid battery and once I questioned that because this would be the 3rd hybrid battery on a vehicle with 160,000 miles and I though that was ridiculous they said I needed to approve more labor time for further diagnostic tests. $700 later they said it was a $35 fuse. Talk about being rung through the wringer. Communication was terrible. More

by cmorel6 Verified Customer Verified Customer

Report | Print

Great team that is committed and will get the job done correctly the first time every time! correctly the first time every time! More

by Drunken Verified Customer Verified Customer

Report | Print