Casey Jones
Casey Jones at Southern Team Nissan of New River Valley

Casey Jones | Page 2

Service Advisor

Southern Team Nissan of New River Valley

2130 N Franklin St
Christiansburg, VA 24073

Contact Me
4.7
129 Reviews

Dealership Experience

4 yrs, 2 mos

Industry Experience

33 yrs, 9 mos

Specialties & Trainings

Graduate of Nashville Auto Diesel College, Prior ASE certified, Prior State Inspector

4.7

129 Reviews

Write a Review

129 Reviews of Casey Jones

March 04, 2026

Dealership Rating
Employee Rating

Great people, I dropped my truck off and they had it ready in no time, the service staff and the mechanics are A+ More

by 1p8riotfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 01, 2026

Dealership Rating
Employee Rating

Recommendable The appointment dates has improved. .. before it was terrible now only 3days from the time you called for appointment. The guy in the receiving is kind and respectful. Overall it's a gre More

by LESTHER_25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Hedge

February 24, 2026

Dealership Rating
Employee Rating

Excellent service as always I miss Preston as the front person. Casey was great but I’ve dealt with Preston for years I told Casey he would have to be my Preston More

by brookezoemom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Hedge

February 18, 2026

Dealership Rating
Employee Rating

Charged an extra $7. 99 for a state inspection for "gloves and towels" or something, then was charged an extra $60 on top of the quoted amount for a CVT drain and fill for More

by ROBK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 04, 2026

Southern Team Nissan of New River Valley responded

Rob. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialVNRV@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 07, 2026

Dealership Rating
Employee Rating

They always give me great service! And usually fast so I can wait for my car. Trust them on estimates if needed. Appreciate their care of my car. More

by Barbstraub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 09, 2026

Southern Team Nissan of New River Valley responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 05, 2026

Dealership Rating
Employee Rating

The dealership is a number one. The service department is courteous, knowledgeable, polite and friendly. I trust them to take good care of my car. More

by anitasls50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Hedge, Brandon Brusseau , Kayla Lambert

Feb 09, 2026

Southern Team Nissan of New River Valley responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 04, 2026

Dealership Rating
Employee Rating

Casey did a very good job of following up with the maintenance approval process. Thank you. More

by VA1106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 09, 2026

Southern Team Nissan of New River Valley responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 23, 2026

Dealership Rating
Employee Rating

Quick and efficient with great communication and responsiveness. Easy scheduling on the online appointment calendar More

by davids18
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Hedge

January 20, 2026

Dealership Rating
Employee Rating

Preston and the service department always deliver. Never had a problem scheduling an appointment or with their work. More

by DMPRICE57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Hedge, Brandon Brusseau , Kayla Lambert, Josh

January 20, 2026

Dealership Rating
Employee Rating

Very nice people, easy process dealing with service advisors, only real issues to me was pricing but thats just world we deal with More

by benblay24
Service Price Transparency
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Recommend Dealer
Yes
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