Caselle Henry | Page 11

Caselle has assisted my husband and I for at least 4 vehicles. He is customer focused and efficient. We go back to Suburban because of him (currently working on #5). vehicles. He is customer focused and efficient. We go back to Suburban because of him (currently working on #5). More

Report | Print

My new Compass While we were dreading going car shopping because, typically, salespeople are aggressive and "in your face" we were pleasantly surprised and had a gre While we were dreading going car shopping because, typically, salespeople are aggressive and "in your face" we were pleasantly surprised and had a great experience at Surburban of Farmington. Our sales guy (Cassel) was not pushy at all and let us wander, test drive several vehicles and gave us space to discuss our options. Cassel was in used cars however and, we also wanted to check out a new Compass. He introduced us to Rob Love and the 2 of them worked together and I left with a new car. I am sooo happy. I love my vehicle and would highly recommend this dealership to anyone looking for a new or used car! Thanks Cassel and Rob!!! More

Report | Print

Bought a Jeep Liberty I recently bought a Jeep Liberty AS IS, the car is very nice. The team has been very professional and did they best to make sure it was a good experie I recently bought a Jeep Liberty AS IS, the car is very nice. The team has been very professional and did they best to make sure it was a good experience. Thanks for your involvement! More

Report | Print

Jeep Cherokee 2016 Caselle was very nice and not pressuring at all to deal with! He was very professional and patient, while being very attentive and informative through Caselle was very nice and not pressuring at all to deal with! He was very professional and patient, while being very attentive and informative throughout the whole process! The last car I bought used the salesmen were what you would expect (almost felt slimey leaving the lot) but this time was a completely different experience. The finance guy Teddy was also very easy going, helpful and extremely informative even with trying to help me improve my credit. it definitely felt like the team here wanted me to feel like family! Even while I was waiting I was at least engaged by various sales reps and personnel who were extremely friendly promoting a low pressure environment! Given that I was in pretty much a good need for a more robust 4wd car due to work, I found a great deal and they moved as quickly as I wanted. I would suggest to the young lady with the twizzlers she keep some licorice flavored ones though! Excited to have been here and happy with swapping my accord for my Cherokee. Now I don’t have to worry about driving in any conditions to make it to work while before I worried my Honda wouldn’t even start in the snow! If it’s one thing I’ve learned about emergency medicine it’s that the weather can’t stop you from coming to work but a well worn car can. I would recommend this dealership to anyone intimidated by some of the sales personnel that tend to be the expectation rather the exception like this location! As for the manager Doug, I would have liked to have at least seen/introduces myself however I do understand that time doesn’t always permit. Two thumbs up to everyone here! More

Report | Print

Good experience Everything went well with the purchase of my used card. Caselle did a great job and offered great customer service. I would purchase here again. Everything went well with the purchase of my used card. Caselle did a great job and offered great customer service. I would purchase here again. More

Report | Print

Great and Fast Service One of the best car dealerships I've ever done business with in 35 years. They were polite, attentive, fast and great. They got me what I wanted and One of the best car dealerships I've ever done business with in 35 years. They were polite, attentive, fast and great. They got me what I wanted and even gave me a better deal on my vehicle. More

Report | Print

Used car shopping Car shopping as a girl isn’t easy, but these guys made that process much easier without putting pressure on me. They’ve been helping find the perfect Car shopping as a girl isn’t easy, but these guys made that process much easier without putting pressure on me. They’ve been helping find the perfect car for me, even though I’m shopping used. Very patient and refreshing to work with. More

Report | Print

My Last minute nightmare Everything I do is last minute, and that works for me some times and some times not. In this particular situation my lease vehicle was going back on a Everything I do is last minute, and that works for me some times and some times not. In this particular situation my lease vehicle was going back on a Friday and I started my vehicle search on Monday of the same week. I just knew I was sorta out of luck until I gave a call to Suburban Chrysler Dodge Jeep Ram of Farmington Hills. I inquired about a vehicle , and not two minutes later I was getting a call about the vehicle , so I was transferred over to a sales rep and maybe thirty mins later I was sitting at a desk. My salesman Caselle Henry made the process easy and worked with my work schedule throughout the week. Ben Ramey the finance manager went through my contract and agreements very throughly with me and gave me some helpful advice for the future and the day before my vehicle went back I was riding off the lot in my new Jeep. I have nothing but great things to say about Suburban Chrysler of Farmington Hills. More

Report | Print

Amazing service with great price. Amazing service at this dealer. They got me out of my old lease early and put me in a beautiful charger. Caselle was great to work with. They’re reall Amazing service at this dealer. They got me out of my old lease early and put me in a beautiful charger. Caselle was great to work with. They’re really all about customer satisfaction. All about going the extra mile for you. More

Report | Print

Great Service This was the second vehicle I have bought from this dealership. Caselle was nice and was able to find us a vehicle that we liked. This was the second vehicle I have bought from this dealership. Caselle was nice and was able to find us a vehicle that we liked. More

Report | Print