Casandra Patterson

I rented an Avalon from Arlington Toyota on a trip to Florida. The car was in pristine condition and the service was first-class from end-to-end. . Florida. The car was in pristine condition and the service was first-class from end-to-end. . More

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For the most part, love dealing with Arlington Toyota. Most recent service visits did not go so great though. Between replacing the cabin air filter and the wiper blades things got twisted. Most recent service visits did not go so great though. Between replacing the cabin air filter and the wiper blades things got twisted. More

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It took them 2 hours to do an oil change. That is a ridiculous amount of time. I'm never going back. The lady that I worked with was rude; she took a phone call when she told me she would meet me at th ridiculous amount of time. I'm never going back. The lady that I worked with was rude; she took a phone call when she told me she would meet me at the desk with my paperwork to pay and I had to wait an additional 10 minutes for her. I was looking at my car that I had waited 2 hours for through the window and couldn't leave because she decided to take a phone call with my paperwork in hand! More

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They were able to get my car in for service with some extra service needed and I had my car out in the same day. Courtesy has always been shown by the staff. Thanks. extra service needed and I had my car out in the same day. Courtesy has always been shown by the staff. Thanks. More

by HUSKINS1 Verified Customer Verified Customer

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Very impressive customer service! Waiting area clean as Very impressive customer service! Waiting area clean as was the rest room. So important. Thanks Wish you had a car wash too. It would be nice. W Very impressive customer service! Waiting area clean as was the rest room. So important. Thanks Wish you had a car wash too. It would be nice. What’s a few more minutes wait. More

by marcon45 Verified Customer Verified Customer

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New tires/alignment The service I've received at Arlington Toyota has always been above and beyond. Recently I have paid more attention to the extra care they put into t The service I've received at Arlington Toyota has always been above and beyond. Recently I have paid more attention to the extra care they put into their service and realize that having a personalized advisor really makes all the difference in the world. Rande is super detail oriented and keeps you informed every step of the way. His hard work and dedication is simply amazing. I am just happy I am a customer here and would not trade my advisor for anything in the world. More

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