Carter Taplin

Holm Automotive Center Inc responded

We're delighted to hear you had such a positive experience! It's great that you found our team knowledgeable and friendly, and enjoyed the relaxed atmosphere. We also take pride in keeping our dealership clean and organized, reflecting our diligent and industrious approach. Your high recommendation means a lot to us, and we appreciate your kind words about Carter. Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

We're so pleased to hear that everyone was very nice and worked well with you during your visit! It's fantastic that you felt comfortable and that our team offered refreshments, reflecting our genuine concern for others and dedication to customer care. We appreciate your kind words about Chris, Carter, William, Noe, and Cedric! Sincerely, The Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Our sincerest apologies for any confusion regarding your transaction. We understand your frustration regarding the timeline of your vehicle delivery. We are looking into the sequence of events to fully understand what occurred. Please reach out to Cedric Salas if you have any additional concerns we can address while we reviewing the account. Thanks for shopping with us and we hope to see you back for your complimentary maintenance. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for your feedback, and congratulations on your Buick Envision Avenir purchase! We apologize for the incorrect vehicle selection in the survey; we'll address that issue. We're delighted to hear that Carter listened carefully to your preferences and guided you towards the right models and options. We understand the importance of respecting your needs and providing a tailored car-buying experience. It's also great to know that your finance experience with Cedric Salas went well. We appreciate your feedback regarding the sales price transparency and purchase time. We are always looking for ways to improve those areas, and will take your feedback into consideration. Carter's attentive service reflects our commitment to Customer Care and ensuring we provide Value to our customers by meeting their specific needs. We hope you enjoy your new Buick Envision Avenir! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your fantastic feedback! We're thrilled to hear that Carter provided you with such a positive and helpful experience. We're especially glad he took the time to answer all your questions and ensure you were comfortable and knowledgeable about your vehicle. We believe in building trust and providing a pressure-free environment for our customers. Carter's dedication to customer care exemplifies our core values. We appreciate you taking the time to share your experience and are delighted that you would do business with us again. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

That's fantastic to hear! We're thrilled that your online and phone negotiation translated into a seamless and positive in-person experience. We strive to provide transparent and efficient service, and it sounds like Carter Taplin, William Wobbeking, and Cedric Sala truly exemplified our commitment to customer care and trustworthiness. We're especially glad that you felt no pressure and appreciated the straightforward process. We value your recommendation! Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Dear Doug, Thank you for your wonderful review! We're delighted to hear that you consider Holm Automotive a great dealership and that you appreciate our dedication to working closely with our customers to find the exact vehicle they desire. Your feedback highlights our commitment to "Customer Care" and our "Industrious" approach. We believe in providing personalized service and going the extra mile to ensure our customers are satisfied. We also value "Teamwork" and strive to create a positive and welcoming environment, which is reflected in your mention of great people and service with a smile. We are truly grateful for your kind words and appreciate you taking the time to share your positive experience. We look forward to serving you again in the future. Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for your continued loyalty to Holm Automotive Center! We're thrilled to hear that you've had such positive experiences with our team over the past six years. Building lasting relationships with our customers is a cornerstone of our mission, and we appreciate you recognizing our friendly and helpful staff. We look forward to assisting you again when you're ready for your next vehicle! Sincerely, the Holm Automotive Team of Abilene

Holm Automotive Center Inc responded

Thank you for your kind words and for choosing Holm Automotive Center! We are thrilled to hear that you had a positive and respectful experience during your recent visit. At Holm, we strive to Excel in providing our customers with a low-pressure and informative car-buying experience. We are delighted that you were pleased with your trade-in quote and that you found Carter Taplin to be a helpful and informative salesman. We appreciate your business and hope you enjoy your new vehicle! Sincerely, the Holm Automotive Team of Abilene