Carter Hastings

Chevy certified- FAILED inspection and painted rims I purchased a Chevy Certified 2020 Traverse from this dealership mid November. The purchase was simple, straightforward, and completed within a night. purchased a Chevy Certified 2020 Traverse from this dealership mid November. The purchase was simple, straightforward, and completed within a night. The car only had 29K miles on it, so I felt comfortable with moving the sale along in a fast pace. Picked the car up a couple days later after they installed heated seats for us, which was a wonderful addition and was what accelerated the sale so quickly for me. A few days after I purchased the car, I went through a carwash and the black rims showed signs of peeling. All four rims. (Look on yelp for the photos) Me, not knowing much about cars, thought that seemed a bit off, never seeing paint on rims peel the way these did. Very frustrated and feeling ripped off, I swallowed my pride and decided to go to a car shop to have them order me new black rims and just let it be. Upon arrival, the gentleman asked me how long I have had the car. When I told him, I recently purchased it a week ago, he asked me where I bought it from. I said Herb Connolly Chevrolet in MA. He asked me if the car was certified and when I said it was, he shook his head and explained to me that certified cars should be held to higher standards. He then went on to explain that all four tires, not the rims, had dry rot on them and this car would not pass any state inspection and never should have left the lot in this condition. He laughed a little saying verbatim, “man, these dealerships just get slimier and slimier.” He also told me that it should be no problem getting rims and tires replaced seeing how 1- the car is illegal to drive and 2- those rims have been recently altered to look like a blackout edition when it is not. I went to an inspection station in MA to have the tires looked at again, just to make sure seeing how the Herb Connolly sold it as a passable car. FAILED inspection. The amount of phone calls I had to place to get ahold of anybody at this dealership to rectify this problem was alarming. I had to fight to have new tires put on and when I bring up the rims, the sales manager response, “you got new tires, didn’t you? The rims… well, it is what it is.” This is a shameful business practice and these rims have been rigged 100%. The car has 29K miles on it. There is zero probability that those rims would have lasted up until the day I purchased it and within the first wash, look they way they do. I tried to talk to a manager higher up. We played phone tag, so I emailed him my concerns and sent him photos of my rims. Since the email, he has not responded. So, moral of this story- There are a ton of chevy dealerships, select an alternative. They successfully deceived me twice and what they are doing here are despicable commercial methods. More

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My experience with Herb Connolly was mixed, to put it mildly. I purchased a 2020 Chevy Bolt from Herb Connolly. My initial experience was excellent. I used the "text us" form on their website. The fo mildly. I purchased a 2020 Chevy Bolt from Herb Connolly. My initial experience was excellent. I used the "text us" form on their website. The folks I dealt with there, Glen M and Zayan R, were helpful and quick to respond. As the dealership is around half an hour from my house, I was hesitant to drive out there until I could verify that the vehicle was available (I'd had a bad experience with another dealership where I'd driven out and that wasn't the case). Someone from the sales department verified it quickly, and I scheduled an appointment. This was on a Monday. My salesman was Peter Franklin. He was very friendly, and knowledgeable about the product and the various government rebates. Most importantly, he never made me feel pressured to buy. All of my experience with him has been excellent. I decided to make the purchase, and put down a deposit. We scheduled a time on Saturday morning for me to take delivery. This is where my experience went from excellent to awful. After my wife dropped me off at the dealership on Saturday, I was told that the title for the vehicle was not on site, and that I would not be able to take delivery that day. I understand that mistakes happen, but it's frankly inexcusable that I wasn't told until I arrived at the dealership that the title was still in transit. The fact that no one noticed the title was missing between Monday and Saturday really makes the finance team look incompetent, and doesn't inspire confidence. That seems like a pretty basic step. I was also not completely happy with how the situation was handled. While everyone was polite and apologetic, and arrangements were made to get me back home so my wife wouldn't have to come back, I feel that some compensation should have been made without me asking for it. A courtesy car to use in the interim, for example, since I was told that the title was expected early the next week. I sent an email to the dealership on Sunday, and got a call from the sales manager early on Monday (one week after I'd looked at the car). He offered some compensation for the inconvenience. I appreciated that, and waited for the notification that the title was at the dealership. When I didn't hear from the dealership by Thursday, I called them on my lunch break. They called be back within five minutes or so, and let me know the title was there. However, I had to wait until the following Monday before I could take delivery because they didn't have any finance people available before then. Considering how I was inconvenienced when I went to take delivery the first time, it seems to me they should have asked what was convenient for me, and then made that work. It's a shame, and very disappointing that an otherwise excellent customer experience has been spoiled by easily avoidable mistakes, and a lackluster response. While I wouldn't tell people to avoid this dealership, I really can't recommend them either. More

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I thought Carter was great. Easy to deal with, honest and straightforward. True to his word. Lucas was very helpful, super polite, offered me beverages every time, explained Easy to deal with, honest and straightforward. True to his word. Lucas was very helpful, super polite, offered me beverages every time, explained everything. Jensa was very knowledgeable and showed me every feature of the truck. Put me in touch with OnStar and set everything up with them. Even made sure the air in my tires were correct. More

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I recently purchased a car from Herb Conolly Chevy a few months back, my first time doing business with them, and the experience was excellent. Zach was my rep and Carter was the manager and they was very e months back, my first time doing business with them, and the experience was excellent. Zach was my rep and Carter was the manager and they was very easy to work with, no pressure and very friendly. And now I've just had my first service appointment for routine maintenance, and again my experience has been excellent. Joie was very friendly and knowledgeable. I highly recommend this dealership for sales and service. More

by peterjrobillard Verified Customer Verified Customer

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I wrote in with an offer. I got an immediate robo- reply and I think the next day what felt like another. Neither addressed my offer. Then I got what might have been a perso I got an immediate robo- reply and I think the next day what felt like another. Neither addressed my offer. Then I got what might have been a person emailing me, but again, no acknowledgment of what is actually offered. By the time a 4th email came in it felt like a person - still nothing about my offer. I replied asking if they received my offer and if they had no reply then they could otherwise just stop emailing. No response. More

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It was a Pleasure to deal with the team here at Herb Connolly Chevrolet. They took the time I needed to show me the Camaro. John Dunn listened to what I wanted and made it happen. Carter Hastings contac Connolly Chevrolet. They took the time I needed to show me the Camaro. John Dunn listened to what I wanted and made it happen. Carter Hastings contacted me and set everything up for the next day as I requested. The finance and service departments made things simple and smooth. Honestly it was an amazing experience and excellent job by all. Then the hand off to me went great with a full explanation of the vehicle. I truly appreciated the whole sales experience. Thanks again to John Dunn and all. Bill Cullity Happy Camaro Owner More

by Bill Cullity Verified Customer Verified Customer

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The crew was very professional and not pushy. I thought they were knowledgeable and treated people fairly I thought they were knowledgeable and treated people fairly More

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Very easy buying process and my Trailblazer options were explained very well. Kendall Ramos walked me through it all. Great dealership!!! explained very well. Kendall Ramos walked me through it all. Great dealership!!! More

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We had a wonderful experience with Lou! He assisted us with leasing a new Traverse and buying out our old lease. The whole process was very easy and we never felt pressured. We have been He assisted us with leasing a new Traverse and buying out our old lease. The whole process was very easy and we never felt pressured. We have been using this dealership since 2018 and have been very happy with all of the team members. More

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Beware...have car looked at by someone else before buying I bought a car with a bad detailing done to it. So I had it detailed by a professional and he told me the car had been painted and if they looked at I bought a car with a bad detailing done to it. So I had it detailed by a professional and he told me the car had been painted and if they looked at it they had to know so with a clean carfax report they still screwed me thanks Rafael I won't be sending anyone I know there. More

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