Carter Downey

I have issues with this vehicle which I informed Jordan 5 days after purchase. Trying to get customer service is next to impossible. Finally when I drove to Glenn to get answers on August 20th a salesman nam days after purchase. Trying to get customer service is next to impossible. Finally when I drove to Glenn to get answers on August 20th a salesman named Ben gives me a note saying I can take the vehicle to Glenn in Emenince on October 20th!!!, 2 months. I asked what happens if it breaks down, "no worries it's under warranty". Where do I have it taken to, what do I do for a loaner. "No worries Chrysler will take care of it". Later I'm told not sure about loaner vehicle. When I finally got Jordan to call back Sept 18, he said this was the first he'd heard about this. Said he'd talk to Ben and his manager, as of September 22 haven't heard from anyone. I would NOT recommend buying from Glenn in Crestwood. More

by 1950pds Verified Customer Verified Customer

Report | Print

Can’t say much about this because I’m going take it to Swope for repairs the tale lights were out and I got ticket from a state trooper because of safety still not happy under the was full of dry mud tire Swope for repairs the tale lights were out and I got ticket from a state trooper because of safety still not happy under the was full of dry mud tires was bad I replaced them so the motor had dirt on it as well and the left door panel fell off has to be repaired and left side mirror don’t open and close right side don’t go up or down close to be junk truck More

by pinkstonwayne Verified Customer Verified Customer

Report | Print

Nick was fantastic, very responsive and answered all questions. Would highly recommend. Smooth transaction from start to finish. questions. Would highly recommend. Smooth transaction from start to finish. More

by shad Verified Customer Verified Customer

Report | Print

Great team that works hard to meet the needs of the customers. Very professional and easy to work with customers. Very professional and easy to work with More

by jamiekent1 Verified Customer Verified Customer

Report | Print

Worse finically service, corrupt in the way they handled my loan. Snuck in gap insurance and warranty on top of my loan without me acknowledging. Corrupt business. my loan. Snuck in gap insurance and warranty on top of my loan without me acknowledging. Corrupt business. More

by Bharley15 Verified Customer Verified Customer

Report | Print

Ryan at Glenn was very helpful and knowledgeable. Everyone we talked to at the dealership was friendly and polite. Thank you Everyone we talked to at the dealership was friendly and polite. Thank you More

by tignpooh8 Verified Customer Verified Customer

Report | Print

Car had 4 different tires, weather seal on back hatch ripped off, rusted/broken off screws on license plate, all cost me approx. $500-$750. Agreed to pay $30k for the vehicle, put $3k down, and they fina ripped off, rusted/broken off screws on license plate, all cost me approx. $500-$750. Agreed to pay $30k for the vehicle, put $3k down, and they financed $35k to the bank? Not to mention they got 8 tires and 8 wheels with my jeep I traded in. Used car salesmen are not good people and they will take advantage of you any chance they get More

by qhancock04 Verified Customer Verified Customer

Report | Print

The Lord led me here and Im glad he did. Love my SUV!!! My salesman Chris was a blessing... Love my SUV!!! My salesman Chris was a blessing... More

by gregfow8 Verified Customer Verified Customer

Report | Print

Jordon was an excellent salesman with a can do attitude. You’re lucky to have him. You’re lucky to have him. More

by macleod1954 Verified Customer Verified Customer

Report | Print

Excellent customer service! They made my car buying experience very pleasant. I would highly recommend and will look to buy from them again. They made my car buying experience very pleasant. I would highly recommend and will look to buy from them again. More

by angeladennis22 Verified Customer Verified Customer

Report | Print