Carter Cashdollar

Went to Pat Lobbs Toyota of McKinney on 1/20 because I had a nail in my tire. I have tire protection and I thought it would be an easy process but I was wrong. I was helped by a service advisor named Cart had a nail in my tire. I have tire protection and I thought it would be an easy process but I was wrong. I was helped by a service advisor named Carter CashDollar. Carted told me that it would take an hour and half because they were busy. Two hours go by and Carter proceeds to tell me that it will be another hour and a half. I asked Carter if he could tell me if my tires were ln stock. He proceeds to tell me that toyota does not carry the same tires that my 2025 Toyota Hybrid uses. (Mind you this is a brand NEW car that I’ve had for a little over a month and bought from Toyota) how does Toyota not have the tires. Carter said he would need to order a tire that was a different brand and that it would not get there until 1/21 at 1:30 and that I would have to pay $2 since I had tire protection. Later that evening I sent Carter a text and told him I would be picking up my car and getting my tire fixed else where. Carter tells me that the nail was too close to the edge of the tire and it couldn’t be patched up. I decided to let them order the tire and he tells me that I will have to pay $29 instead of $2. On 1/20 when I am on my way to pick up the car, Carter calls and say my car is ready and that it will now be $99 because the $29 was pre taxed? I told Carter that is not what he had said before and that I would need to discuss that once I’d get there since I was already on my way. When I got there Carter and the service manager were no where to be found and somehow my bill was magically reduced to $25. They are just trying to make money off people. Will not be coming back to this location, worst service ever. More

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They are professional. They serviced the car promptly. They are friendly and answer any concerns in a very convincing manner. I highly recommend them. They serviced the car promptly. They are friendly and answer any concerns in a very convincing manner. I highly recommend them. More

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They always do a great job of serving your vehicle and explaining any other service maintenance they will check on your next visit. explaining any other service maintenance they will check on your next visit. More

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They always do a great job when bring my Tacoma Limited truck in for regular service. truck in for regular service. More

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Carter helped me quickly and swiftly and got everything taken care of so my customer could take delivery of the vehicle the same day it was serviced! taken care of so my customer could take delivery of the vehicle the same day it was serviced! More

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Great service and very professional. Thank you guys for everything you do. Thank you so much. Thank you guys for everything you do. Thank you so much. More

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Great service from Carter and the people at the service center. Carter help me understand all that they did and what they did to my car that I left with them to have checked out. Greatly appreciated being center. Carter help me understand all that they did and what they did to my car that I left with them to have checked out. Greatly appreciated being able to get a loaner car as well. Thank you all so much! More

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Everytime I arrive I am always greeted with fast and affordable service. They even accept walk ins. affordable service. They even accept walk ins. More

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