Carson Henninger

Purchased vehicle in May, and I could never recommend anyone to do business with this dealership. I was provided with the absolutely worse customer service I have ever received. When originally set appo anyone to do business with this dealership. I was provided with the absolutely worse customer service I have ever received. When originally set appointment, they questioned if I would actually come in, understandable. After multiple confirmations, I showed up with full intention of purchasing the vehicle. I did in fact purchase vehicle, though the process was easy at that time, as I had all documents and was fully prepared on my end and I was able to leave with the vehicle same day. After leaving is when EVERYTHING went downhill. I saw that they missed a signature on their end. They did make that right, though when I needed additional documents signed and provided, I was fully ignored. I tried reaching out for weeks and never got a return call, text, nor email. Getting my plates took over a week AFTER my original temporary expired to get my paperwork sent through on their end in order to get plates. I was responsible to pay for three additional trip permits in order to keep my vehicle legal. They multiple times told me that it was on my end to keep purchasing trip permits multiple times (state of washing on allows for 3-3-day permits), even though they were the ones that didn't file paperwork until after multiple trips permits expired. I also requested a document to provide to the car manufacture for car features to work. It was at this point I was FULLY ignored. I called, texted, and emailed and never received anything in return. Because of this, 4 months later I have yet to get anything with reaching out weekly, and often times more often than that. I cannot recommend anyone to ever do business with this dealership. Never mind everything that I have spoken about so far in this review, it does gets worse. I was able to see that other signatures were missing and that the dealership wouldn’t have been able to legally transfer and license the vehicle in my name. I have been trying to get copies of the paperwork submitted to figure out HOW they were able to process the paperwork, LEGALLY. More

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