Carolyn Gilbert

Thank You Cory Cory was my salesperson and I wanted to let him know that I was pleased with the sale and his devotion to service and attention to detail. He deliver Cory was my salesperson and I wanted to let him know that I was pleased with the sale and his devotion to service and attention to detail. He delivered on his promises. The whole Dealership made my expierence worth the trip to Oxmoor. Thanks Cory More

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Salespeople Keith and Larry were are sales people. Larry greeted us at the door and look some our information then introduced us to Keith. Everyone was great, b Keith and Larry were are sales people. Larry greeted us at the door and look some our information then introduced us to Keith. Everyone was great, but Keith made us feel very comfortable with him and the process. Once we decided on a vehicle, Steve handles the paperwork and was very professional. I never felt this comfortable when buying a car. This is our first Toyota product and I am a Toyota customer for ever now. I can't imagine any dealer being better than Oxmoor Toyota. More

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I have bought from Oxmoor Toyota before. My sister, niece, other family members and friends all come to Oxmoor and use Carolyn now. She is the best. niece, other family members and friends all come to Oxmoor and use Carolyn now. She is the best. More

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Staff was friendly and were able to answer all my questions. I would highly recommend checking them out for the purchase of your new vehicle. questions. I would highly recommend checking them out for the purchase of your new vehicle. More

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From beginning to end Tyrone Cottrell was a man of his word. Called and e-mailed with info I was seeking. Very prompt in getting back with info. Worked very hard for me with management about pricing. Fir word. Called and e-mailed with info I was seeking. Very prompt in getting back with info. Worked very hard for me with management about pricing. First man I saw at dealership and the last as I drove off in my brand new 2012 XLE Camery. Would be proud to tell others about this salesman and my Toyoto experience. Pem Cornell More

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I came to Oxmoor Toyota on Sunday afternoon to test drive potential vehicles with low gas mileage, an affordable payment, and a large enough cargo space to accommodate working out of the vehicle. I was assi potential vehicles with low gas mileage, an affordable payment, and a large enough cargo space to accommodate working out of the vehicle. I was assisted by a very sweet and new employee to this dealership (Daniel) . He worked with me and I began to seriously consider the Toyota Yaris. He began the financial inquiries regarding trade in values, down payments etc. in an effort to determine the monthly payments. On several occasions I indicated that I needed time to consider this purchase, that I wanted to "go home and sleep on it", that I wanted to research this car on consumer reports, and that I was concerned that there wasn't enough trunk space for my work materials. Daniel kept reminding me that it was a great car at a great price with low mpg.... Which was very accurate. However, those factors did not address my concerns regarding the cargo space required for my job! I felt like I was on a roller coaster! I mentioned my reservations again as the roller coaster continued into the financing and purchase of the car. I didn't know how to stop the process and felt like I wasn't really being heard. I began emptying my work materials out of my SUV and transferring them into the Yaris. What used to fit in the trunk of my car was now filling the entire trunk of the Yaris, the back seat and the floor behind the front seats. I again voiced my concerns and went further to inquire "what happens tomorrow when this car does not meet my work needs?" -as it was plainly obvious there was not enough space to work from my car! Daniel assured me that "they" wanted me to be happy with my purchase, to call him and they would work with me. While this was reassuring, I truly drove off the lot, already with buyers remorse. I was sick to my stomach! This was my first new car purchase, and I think I just wasn't heard. That night and the next day I tried to rearrange my belongings in the car to no avail. I called Daniel and he said he would talk to a manager but he was with a customer. He did reassure me again. However, when I didn't hear back from him that night I was very upset and concerned. The next day after work, I immediately drove to the dealership and Mr. Tyrone Cottrell heard my story and said customer satisfaction was of most importance, and he would do whatever it took to make things right. While I was initially uncertain, Mr. Cotttell kept his word and worked with me in finding a car that truly met my needs. He said that it would be "right" this time and I was encouraged to take as much time as I needed to make a choice/ decision. He said the process would not be rushed or pressured, and if it took returning several times that it would be fine. Needless to say, he and Carolyn helped me find the perfect vehicle- a Scion XD. While it did take several days to complete the process (I finally drove my car off the lot on Thursday night) it was well worth the wait. Tyrone and Carolyn listened and heard me! They were professional and personable. It didn't hurt that they both had a great sense of humor to help get through some of tough spots. In addition, Steve in financing explained everything clearly and thoroughly. While my initial experience left me frustrated and upset, The end result was more than I could have asked for. I will absolutely recommend Oxmoor Toyota in the future. I do believe that customer satisfaction is their true priority!! More

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