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Carolina Wetzel
495 Reviews
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495 Reviews
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495 Reviews of Carolina Wetzel
June 21, 2025
I always take my cars to this shop. I have never had a problem with them. They always communicate with you and my car is done on time. I have never had a problem with them. They always communicate with you and my car is done on time. More
by isabel.j.miranda
Verified CustomerOther Employees Tagged: Felipe Alfaro, Owen Suarez
June 18, 2025
Poor communication. Very difficult to get clear answers and understanding. I repeatedly asked the same questions seeking the same information. I was very confused after Very difficult to get clear answers and understanding. I repeatedly asked the same questions seeking the same information. I was very confused after my service appointments. This has been a repeat occurrence of me having to chase the staff for answers and updates. Oh, and when you ask too many questions, the responses come with an attitude and unpleasant tone. For the future, I am not confident that my issue will be resolved when scheduling a repair appointment. I can confidently say that they will provide a list of "recommended" services that need attention without any clarification or explanation how this addresses my initial problem. And in my experiences, it didn't. It was an exhausting process having to contact the same individuals and state the same problem repeatedly. More
by jennifer_mathews08
June 09, 2025
Did great work and fast for oil change will come back . . very professional and 100% recommended . very professional and 100% recommended More
by dleanos11
Other Employees Tagged: Felipe Alfaro, Paula Sikirica
June 04, 2025
It was a somewhat ok experience the email I got was for a 29.95 pil change. Once I got to the service counter I was told I would have to be charged more for a additional quart of oil. But on my invoice says 29.95 pil change. Once I got to the service counter I was told I would have to be charged more for a additional quart of oil. But on my invoice says only 5 quarts so why I'm I being charged for 6? Then I asked how much would it be to balance my tires since the rotation is included was told with everything oil change, rotation and balance 95 bucks. So I was going to be charged for a rotation and was told yes even thought the email said rotation included with oil change. My only big issue was charging me for 6 quarts but my invoice says 5 I dont like being ripped off. More
by Anthony O.
June 01, 2025
Carolina helped me get a great deal on a new set of tires for my suburban. She is always very friendly and professional. for my suburban. She is always very friendly and professional. More
by selively
Other Employees Tagged: Felipe Alfaro
May 23, 2025
The staff is great and very helpful and the facility is very clean. I was very satisfied with my experience. very clean. I was very satisfied with my experience. More
by kcdarthvader
Other Employees Tagged: Felipe Alfaro , Jocelyn Keys
May 16, 2025
Carolina was very knowledgeable of the service I needed/requested and extremely helpful super easy to work with. needed/requested and extremely helpful super easy to work with. More
by JST1MRE1975
Other Employees Tagged: Felipe Alfaro, Owen Suarez
May 15, 2025
Service were bad damage my vehicle then said it was my fault and did not update my recall for the vehicle also did not do what I asked then tried to charge me 200.00 for nothing I went to jack phalen they fault and did not update my recall for the vehicle also did not do what I asked then tried to charge me 200.00 for nothing I went to jack phalen they did everything free plus order the part free no charges thanks to jack phalen More
by b.mason.cg
Other Employees Tagged: Richard Hurtado
May 12, 2025
I have confidence in the work done in the Service Dept. When you drive away, you know it is done. Also Carolina and Owen both do well in communicating any concerns or needs that are spotted. Thanks! When you drive away, you know it is done. Also Carolina and Owen both do well in communicating any concerns or needs that are spotted. Thanks! More
by judipan17
Other Employees Tagged: Owen Suarez
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