Carolina Rojas

I like this service in the Hyundai of Jersey City, the guys do good job ever guys do good job ever More

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The staff was so professional and courteous, my wife and I were so impressed with them. We will definitely recommend them to our family and friends. I were so impressed with them. We will definitely recommend them to our family and friends. More

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The customer service team is very helpful and friendly in this place, Rosangeles is excellent this place, Rosangeles is excellent More

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Very professional I would recommend Hudson Hyundai to family and friends thank you for the service family and friends thank you for the service More

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Carol is great, she is very attentive and caring. I feel like I am at home when I come to this dealership. It is such a smooth and easy process when you go here! I feel like I am at home when I come to this dealership. It is such a smooth and easy process when you go here! More

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Excellent experience. The team here at Hudson Hyundai were very knowledgeable and worked to get me the best package possible. They even drove my rented vehicle home for me. Special Thanks to Joe and Len were very knowledgeable and worked to get me the best package possible. They even drove my rented vehicle home for me. Special Thanks to Joe and Lenin Palacios. Ms. Paula Prizlupsky. More

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I called the dealership to inquire about a car I saw online. Once we establish that the car had all the features I told the sales person I wanted it. She said she had the keys in her hand and that I w online. Once we establish that the car had all the features I told the sales person I wanted it. She said she had the keys in her hand and that I would have to put down a deposit to hold it. I sent in the information needed with a 3000.00 deposit. After finding out that I could not pick up the car it was all of a sudden sold. So So So unprofessional More

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Miserable Purchasing Experience During Coronavirus I'm a first-time buyer who recently financed a new 2020 Subaru Forester during the Coronavirus Pandemic and Hudson Hyundai absolutely took advantage o I'm a first-time buyer who recently financed a new 2020 Subaru Forester during the Coronavirus Pandemic and Hudson Hyundai absolutely took advantage of me. In a way, this is my fault for being naive. I take responsibility for that. But the service at this place, given the circumstances, was deplorable for several reasons. 1. The purchase process was extremely drawn out. I had submitted all of my financial information online ahead of time. The dealership ran an inquiry on my credit ahead of time. I had picked out a specific Subaru Forester ahead of time, VIN number and everything. But when I got to the dealership, no one knew what car I wanted, where it was, or if it had been sold already. I had to wait 20 minutes to even test drive it. 2. I was given zero courtesy when buying during the Coronavirus Pandemic. For one, the Subaru dealership is closed so I was sent to the Hyundai dealership and set up with a Hyundai salesperson. As such, I had to do all research about the vehicle myself and got zero information about the vehicle from anyone on staff. Which I understand. But if you're going to give me terrible service, you might as well sweeten the pot. Which they didn’t. Oh my lord did they take advantage of me. Which, again, is my fault for being naive. But come on. 3. The dealership baited and switched me regarding a 0% APR spring manufacturer financing deal. Although the dealership ran a credit inquiry ahead of time, and implied on the phone that I would be approved for the deal, they revealed when I came that I was not in fact eligible for the manufacturer deal. Great. Thanks. Could have just told me on the phone so I could have explored financing with my own bank. Thanks guys. 4. Did I mention that although I had submitted all of my financial information to them online, they redundantly took all that information again at the dealership? I thought I was going in for a truly contactless sale that would take 15 minutes. Instead, the entire process took 3 hours. 5. The salesperson implied by omission that an optional $800 environmental package was not optional. 6. Signing off on the purchase of my brand new Subaru Forester felt like signing off on round of chemotherapy. The salesperson felt terrible for me. Everyone knew I was getting a terrible deal. 7. After I signed, I had to sit around for 45 minutes while they got my car ready. 8. And at the end of all this, the dealership had the audacity to ask me for a 5 star google review. I understand that the Coronavirus has created a difficult situation for businesses. I understand that jobs are at risk. I am not an unreasonable person. But this dealership took advantage of me even though I am out here giving them business in this challenging time. To sum up: Purchasing a new Subaru during the Coronavirus Pandemic at Hudson Hyundai/Hudson Subaru was a miserable experience. The process took over 3 hours, was generally confusing, was completely redundant, was dispiriting for a new buyer, and left me feeling completely cheated. Because even though I gave this dealership business during a challenging time, the dealership did absolutely NOTHING for me. Nothing. They completely took advantage of me. But hey — at least I have a brand new car! More

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Cannot Get Out Their Own Way I have had multiple experiences with this dealership and while their pricing is decent, that is where it stops. 1.) First purchase there I called ahea I have had multiple experiences with this dealership and while their pricing is decent, that is where it stops. 1.) First purchase there I called ahead after find a car on their website, spoke to 3 different people to confirm the pricing and fees. I was not haggling, the price listed was what I was paying - asked about fees etc. was told a price and confirmed that price by 3 people. At the dealership, they try and swindle you by stating that there is a $1,000 fee to activate the Certified aspect of the car even though it is advertised and marketed as CPO with out that stipulation. 2.) They register the car to the wrong address and send the title to the car there. When asked about it, I was told that it was my problem to fix which resulted in hours wasted at DMV and more money to get a corrected duplicate title even though it was their mistake. 3). Schedule a service appointment through their website, receive confirmation, drop the car off the previous evening using their overnight key drop. Radio silence. Not one word from the dealership. No one answers the phone for almost 24 hours. After repeated calls that went unanswered, an email inquiry that finally went answered by a curt and unfriendly employee Carolina Rojas, more unanswered phone calls to the dealership (all during their advertised and confirmed hours of operation of 9-2) the dealership calls to say that the work was not done, they missed the car and that they were going to do it now. I refused and told them I was on my way to pickup the car. 4.) Arriving at the dealership, there is flurry of people there, NONE OF WHICH ARE WEARING PROTECTIVE MASKS OR GLOVES DURING A PANDEMIC. Also, none of which it seems are capable of answering a phone. This dealership should not only be ashamed of itself for its poor and questionable business practices but at the very least they should be protecting their employees or the general public they come in contact with from spreading COVID-19. In a time when the dealership is closed by the State of NJ as all sales departments of dealerships are supposed to be, it was surprising for them to make me go in through the sales side of the dealership only to find customers sitting at sales desks, but you would think that they would be grateful for service customers since they are the only ones they should be servicing now. Nope, they seem to not care about any of their clients, their safety or otherwise. Embarrassed for this dealership. More

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Leasing 3rd vehicle from Hudson Hyundai. 2020 Knoa. Helpful salesmen. Test drove multi cars. Salesman was very helpful and knowledgeable. Will lease again from here Helpful salesmen. Test drove multi cars. Salesman was very helpful and knowledgeable. Will lease again from here More

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