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Carolina Massote
Refer Me
7 Reviews
Two decades in the automotive industry, my career has been shaped by hands-on experience across multiple departments. Starting as a service advisor at 17, I worked my way through fixed operations, sales, finance, and dealership management. I am originally from Brazil, but grew up in Massachusetts. Florida has been my home since 2022 and I love it! Proud mom of 3 amazing teens, married to a very supportive partner. When I am not working I love to travel, try different cuisines around the world, wine & food lover. My favorite Car is the RS Q8!
Read moreDealership Experience
7 mos
Industry Experience
17 yrs, 10 mos
English7 Reviews
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7 Reviews of Carolina Massote
April 25, 2025
I am extremely grateful for the service at Audi Lakeland! The entire team is fantastic, and the car is flawless. From the moment I walked in, I was greeted with warmth and professionalism. Each staff member The entire team is fantastic, and the car is flawless. From the moment I walked in, I was greeted with warmth and professionalism. Each staff member was attentive to my needs and ensured that my experience was nothing short of exceptional. The attention to detail in the service provided was remarkable, and I left feeling valued as a customer. I highly recommend Audi Lakeland to anyone looking for top-notch service and quality vehicles. More
by Mike Moen
Other Employees Tagged: Holly Norman
April 25, 2025
I am extremely grateful for the service at Audi Lakeland! The entire team is fantastic, and the car is flawless. From the moment I walked in, I was greeted with warmth and professionalism. Each staff member The entire team is fantastic, and the car is flawless. From the moment I walked in, I was greeted with warmth and professionalism. Each staff member was attentive to my needs and ensured that my experience was nothing short of exceptional. The attention to detail in the service provided was remarkable, and I left feeling valued as a customer. I highly recommend Audi Lakeland to anyone looking for top-notch service and quality vehicles. More
by Mike Moen
Other Employees Tagged: Holly Norman
April 25, 2025
I am writing to share a positive experience I had with Carolina, formerly at Jaguar Land Rover in Lakeland. I previously purchased my Velar from her, and recently encountered a significant issue that kept Carolina, formerly at Jaguar Land Rover in Lakeland. I previously purchased my Velar from her, and recently encountered a significant issue that kept my vehicle in the shop for four months. Despite the fact that my Velar was a Certified Pre-Owned vehicle, Land Rover did not offer any substantial assistance. Even though Carolina is no longer employed at the Land Rover dealership, she went above and beyond to help resolve the situation by contacting the factory and advocating on my behalf. This level of dedication and support, even after she had moved on, truly impressed me. It demonstrated a commitment to customer satisfaction and transparency that ultimately influenced my decision to switch to Audi. In my experience, when a manager stands by their customers in this way, brand loyalty becomes secondary to the quality of customer service. I genuinely believe that such exceptional support would make me a loyal customer to any brand. More
by Mike Moen
Other Employees Tagged: Jonathan Rivera
April 25, 2025
I am writing to share a positive experience I had with Carolina, formerly at Jaguar Land Rover in Lakeland. I previously purchased my Velar from her, and recently encountered a significant issue that kept Carolina, formerly at Jaguar Land Rover in Lakeland. I previously purchased my Velar from her, and recently encountered a significant issue that kept my vehicle in the shop for four months. Despite the fact that my Velar was a Certified Pre-Owned vehicle, Land Rover did not offer any substantial assistance. Even though Carolina is no longer employed at the Land Rover dealership, she went above and beyond to help resolve the situation by contacting the factory and advocating on my behalf. This level of dedication and support, even after she had moved on, truly impressed me. It demonstrated a commitment to customer satisfaction and transparency that ultimately influenced my decision to switch to Audi. In my experience, when a manager stands by their customers in this way, brand loyalty becomes secondary to the quality of customer service. I genuinely believe that such exceptional support would make me a loyal customer to any brand. More
by Lucas Lopes
Other Employees Tagged: Jonathan Rivera
April 11, 2025
Great experience thank you to Josh Thomas for the recommendation on my new vehicle. Avy Torres and Kyle Rosemond for working the finances and getting me into my new vehicle. Would highly recommend th recommendation on my new vehicle. Avy Torres and Kyle Rosemond for working the finances and getting me into my new vehicle. Would highly recommend the team at Audi Lakeland! More
by Stacy j
Other Employees Tagged: Vito Susca, Avy Torres, Josh Thomas , Kyle Rosemond
April 10, 2025
Alfonso was excellent to work with! Highly skilled at his profession.He took his time and made me feel comfortable in my purchase. He will be my go to from now on.Audi Lakeland is an ex Highly skilled at his profession.He took his time and made me feel comfortable in my purchase. He will be my go to from now on.Audi Lakeland is an example of what other Audi dealerships should be . More
by erikamunoz1130
Other Employees Tagged: Alfonzo Lopez
April 09, 2025
I highly recommend Alfonso to anyone looking for a new or used vehicle. His expertise and customer service truly stand out, and I’ll definitely be returning for future car purchases. used vehicle. His expertise and customer service truly stand out, and I’ll definitely be returning for future car purchases. More
by JROMAN15
Other Employees Tagged: Vito Susca, Alfonzo Lopez, Anthony Mccalla, Bradley Vaught
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