Carolina Alarcon

Carolina was ok, didn't really do much. ..and doesn't get back when she says she will. Still waiting for her to get back to me on a lease, said she would call me on Monday...it's Wednesday! ..and doesn't get back when she says she will. Still waiting for her to get back to me on a lease, said she would call me on Monday...it's Wednesday! Think I won't go back to this dealership! Jacky Hwang was horrible ( 0 stars if I could) and definitely looking back he was just your typical used car salesman hiding in the finacnce department! I went back to financing and just wanted to see how much GAP and a warranty would be...he said it would be $50 more a month (not bad). He made it seam like there is an itnital charge of $187.50 for the warranty that couldn't be added to the financing even though 4 other items including key replacement, ding protection, ceramic coating and tire repair were included. Weird, but thought those 4 items were the dealership part and the warranty for the electronics and engine components was a third party...no biggie ( I thought). Turns out they messed up and the payment didn't go through, so I had to pay a few days later...he mentioned on the email that it was $187.50 additional per month. I freaked out of course cause that's a lot on top of the car payment. He then called and said it's just $187.50 so I paid it. Then I get an email a few days later saying it's actually $187.50 A xxxxING MONTH! So I had to cancel that cause that's crazy! On top of all that, all the other items that were added to financing wasn't even part of that $187.50 per month...and I did't need those or want all that in the beginning...Jacky made it seem like it was a package deal. Anyway, it's been cancelled and now I'm in the waiting and hoping (fingers crossed) I get my refund on all this extra garbage that I didn't want. I just wanted a basic warranty for peace of mind like I've added many times on many other vehicles. Yes, I do blame myself for being in a hurry during signing and not taking the time to make sure I'm not being lied to. But Jacky was purposely miss leading to sell the warranty. I'm usually very critical of salesman but once you get back to financing it's usually straight forward. THIS WAS THE WORSE PURCHASING EXPERIENCE IN OVER 30 VEHICLES I'VE PURCHASED. Be better than I was, but also know that this specific finance (salesman) isn't professional and not honest! More

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I had a great experience at this Honda dealership. Carolina was incredibly helpful, knowledgeable, and friendly throughout the entire process, making it smooth and enjoyable. Carolina was incredibly helpful, knowledgeable, and friendly throughout the entire process, making it smooth and enjoyable. More

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Great experience and excellent service. I would definitely recommend anyone looking for an great reliable car, suv or truck. I would definitely recommend anyone looking for an great reliable car, suv or truck. More

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Carolina es la mejor vendedora, ha sido todo un gusto y placer comprar un vehículo en Honda. Super facil. Y ella todo un encanto. En tarde ya tenia un vehiculo sin complicaciones. Sencillamente Fabulosa. G placer comprar un vehículo en Honda. Super facil. Y ella todo un encanto. En tarde ya tenia un vehiculo sin complicaciones. Sencillamente Fabulosa. Gracias Carol y al equipo Honda. More

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Carolina was super helpful during my leasing process for the Odyssey. I appreciate her assistance and willingness to meet my financial needs. Very happy with her service. the Odyssey. I appreciate her assistance and willingness to meet my financial needs. Very happy with her service. More

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Carolina provided outstanding services from the moment we walked in. She was prepared and provided in depth details on every vehicle we look at. I would definitely refer Carolina to friends and family. walked in. She was prepared and provided in depth details on every vehicle we look at. I would definitely refer Carolina to friends and family. More

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I was able to book a same day appointment, and Carolina took care of everything. She made sure that I was able to drive home in the car I wanted. There was no hassle about anything, it all went very smoot took care of everything. She made sure that I was able to drive home in the car I wanted. There was no hassle about anything, it all went very smoothy. I would HIGHLY recommend both Carolina Alarcon, and Leith Honda to those who are looking to purchase a new or used vehicle from reputable Car Dealership. More

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Carolina was very friendly and helpful. She was also very knowledgeable about the vehicle I was interested in. She was also very knowledgeable about the vehicle I was interested in. More

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The salesperson was knowledgeable, friendly, helpful. She knew the answers to almost everything we asked. And when she didn’t, she didn’t hesitate to say she would have to find out. She immediately follo She knew the answers to almost everything we asked. And when she didn’t, she didn’t hesitate to say she would have to find out. She immediately followed up, got the answering up back to us within minutes. The dealership itself was clean and pleasant. They offered us coffee and water. Made us comfortable. More

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Outstanding service from the moment I walked in the door. The sales staff was amazing. The sales staff was amazing. More

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