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Carmine Francese
Carmine Francese at Hodges Mazda
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Carmine Francese

Customer Service and Internet Manager

Hodges Mazda

10681 Philips Hwy
Jacksonville, FL 32256

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4.6
41 Reviews

Dealership Experience

9 yrs, 8 mos

Industry Experience

18 yrs, 1 mo

Specialties & Trainings

2017 Customer Service Top 100 in the Nation for Mazda

Mazda Elite Master Sales Certified

4.6

41 Reviews

Write a Review

41 Reviews of Carmine Francese

September 13, 2024

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Employee Rating

Amazing experience. Why Do I Have To Put 15 Words That’s Way To Many More

by SPENCERJGAVIN95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Clayton Rutt, Chuck Sale, Brian "Chief" Hartwick, Clayton Hodges

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August 15, 2024

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Employee Rating

Ethan and the entire team went above and beyond to ensure we had a great experience! More

by RICKYAMYH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Hodges, Vincent Rafael, Matthew Tudor, Drew Woods, Rodney Cunanan, Ethan Howell, Thomas Maierhoffer

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August 14, 2024

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Employee Rating

Professional Staff and Dealership all-around. Highly recommend. This is the third car we have purchased from Hodges Mazda. More

by JOHN.CHRISTOPHER.REDMOND
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Tudor, Brian "Chief" Hartwick, Chris Bozeman

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June 13, 2024

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Employee Rating

Brandon was an excellent sales advisor one of the best I’ve had actually. I would definitely recommend him to anyone looking for a Mazda in the area. More

by colonjulio344
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Buckley

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June 01, 2024

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Employee Rating

Gage did a great job and was very professional and courteous. Good communication and follow up. He is a great asset to the dealership. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Hodges, Dan Hodges, Chuck Sale, Vincent Rafael, Matthew Tudor, Drew Woods, Brian "Chief" Hartwick, Thomas Maierhoffer , Ryan Blawn, Carl Grosso

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May 31, 2024

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Employee Rating

This dealership committed fraud. They forged my signature on a page issuing consent for waste removal services. However, I am not on any of their cameras, assigning the documents so More

by usgrudavi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: David Hodges, Dan Hodges, Vincent Rafael, Matthew Tudor, Drew Woods, Rodney Cunanan

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May 31, 2024

Hodges Mazda responded

Mr. Pollare, You posting that we forged your signature is simply not true. You signed and paid for the work done to your vehicle the night you picked it up and had no issues. Two days later you called in having an issue with being charged for an item that you believed was covered under warranty (even though it wasn't) and we refunded it to you as a sign of good faith. Then another two days later you took issue with having been charged for anything at all even though you knowingly agreed to the services and their prices before they were performed. Upon your request, I provided copies of the signed documents going over all the charges including the shop supply charge which we disclose very transparently. You admitted on our recorded phone call that you reviewed the documents and that was in fact your signature on two separate lines. After stating this and being asked what you are trying to accomplish, you then back-pedaled and stated that it was not your signature on second thought. This immediate contradiction over something so easily identifiable as a signature was concerning and revealed your intentions. Posting online that we "committed fraud" is a blatant lie, unprofessional, and inflammatory. My staff and I were very professional, courteous, and generous with you; however, it seems no good deed goes unpunished. -Thomas Maierhoffer

May 31, 2024

usgrudavi responded

Conveniently, this dealership had no video evidence of a signature. All I requested, was the 65 I paid for waste removal. I agreed to paying for an alignment of 194 because I had agreed to such prices via a text message. Therefore, this dealership continues to lie because they had no video evidence proving that the signature was mine and cannot provide any real concrete evidence proving it. They also refused to refund, the fee of $65 which would have been a sign of real good faith. This dealership is extremely shady in their practices if they cannot provide camera footage of actual events happening. Very unprofessional and the staff here stand behind their LACK OF PROOF. Additionally, I had to call at 5 PM to see where my car was even though it had been finished at 11. No one bothered to call and let me know that the car was complete. It’s like everyone that works here is new on the job and do not know the proper ways to deal with customers.

May 29, 2024

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Employee Rating

Awesome working with everyone! Noah and Anastasia were tremendous. They are the reason we would come back! More

by MAXDUNCAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anastasiia Kavunenko , Noah

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May 09, 2024

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Employee Rating

Excellent service! The team really takes care of you and the atmosphere is always friendly! Great place to get stuff done! More

by BHARTWICK30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Tudor, Drew Woods, Brian "Chief" Hartwick, Cody Risner

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May 01, 2024

Dealership Rating
Employee Rating

They were all very helpful and efficient. I was able to buy out my lease and get everything signed and completed in under 90 minutes. Would recommend them over any other dealership in Jackson More

by NICKT0630
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drew Woods, Ethan Howell

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April 01, 2024

Dealership Rating
Employee Rating

Super fast completion of service. They cleaned an washed my car. Would be back again. More

by JMLEXUS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clayton Rutt, Vincent Rafael, Rodney Cunanan, Cody Risner, Aleks Semenenko , Ryan Blawn

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