Carly McCall

Got to dealership and left in under 90 minutes. Frey was very helpful and quick. Frey was very helpful and quick. More

by orfaromero Verified Customer Verified Customer

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Purchased a 2020 Mercedes GLE 3 months ago, was concerned about cost of potential repairs and my sales rep promised they stand behind their vehicles and explained their warranty. 5/30 my check engine light about cost of potential repairs and my sales rep promised they stand behind their vehicles and explained their warranty. 5/30 my check engine light came on and my vehicle started shaking. I called the service department to let them know I was having the vehicle towed there. They scheduled a service appt. and after the vehicle was on-site they sent me an email stating I missed my appt. The next day they found my vehicle and sent it to a Mercedes dealership without diagnosing the issue claiming it was still under their warranty when infact the warranty expired 5/1. I was out of the country so had my husband try to resolve this issue; 13 days later and my car is still at the Mercedes dealership, they haven't been able to get Toyota of Tampa Bay to respond to their request to repair the vehicle and despite countless calls and emails my husband and I are also not able to get a response. We keep getting "let me look into it and call you back." On 6/5, i emailed the Sales Manager, Chris Bice, requesting help and never received a response. On 6/11 I called to speak with the GM and was routed to his admin, Carly McCall, who routed me to the service manager, Johnny Mullins. Both refused tomprovide the GM's contact number and/or email address. The service manager, claimed he would "talk' with the sales manager for approval to repair the vehicle. Johnny later informed me he "emailed 'them' for approval" but 3 hours later still hadn't heard back. Did I mention this has been going on for 13 days?! Fortunately, Mercedes stepped up to cover the repairs and Toyota of Tampa Bay is providing a rental while the car gets repaired. In addition to all these car issues and unprofessional services, after purchasing the vehicle, I left my Stanley cup, with my name on it, at the dealsrship. I called my sales rep, Ken Acosta, and he confirmed he had it. 2 weeks later when I was in the area I let him know I was stopping by and he said it was in lost and found that I need to call the receptionist to see if they still have it. Not surprising, she didn't have it in lost and found. In all my years of dealing with a car dealership, this has by far been the worst experience. I will NEVER use or refer this dealership again! More

by Julie H Verified Customer Verified Customer

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