Carlos Velasco | Page 6

Excellent service We had an awesome experience with our purchase of our SantaFe. I’m in love with my vehicle. Everything from walking in the door to leaving with our ve We had an awesome experience with our purchase of our SantaFe. I’m in love with my vehicle. Everything from walking in the door to leaving with our vehicle has been great! More

Report | Print

Our Salesperson, James Creguer, was Excellent! Great experience, Very pleasant staff, from sales, managerial and financial. James knew exactly what we were looking for and had it brought in . . . j Great experience, Very pleasant staff, from sales, managerial and financial. James knew exactly what we were looking for and had it brought in . . . just for us! Love our new car!!!!! More

Report | Print

Defective tire I purchased my vehicle on November 28th at night, the next morning it showed low pressure on my tire, i took it back to the dealership and they put ai I purchased my vehicle on November 28th at night, the next morning it showed low pressure on my tire, i took it back to the dealership and they put air in it, they fail check for a nail or damage to the tire. I continued to have tire pressure issues and putting air myself. Someone suggested to bring back to the dealer, they did find a nail on the side wall and tire is unrepairable and said i have to pay $ 148.00 dlls to replace it cause i driven the car for 2 months already and i probably got the nail within that time. I told Carlos Velasco the service manager that we had brought it to their attention less the 15 hrs after purchasing the vehicle, he said i should of kept bringing it to them and they would of figure it out. Like im going to keep bringing it to the dealer and wait two hours for them to keep putting air in it. Needless to say i took my car to Ramona tires were i was help and given a better price for the inconvenience i went thru this dealership. Carlos rather loose a customer then fix the error and have a satisfy customer. Will tell my friends and family about bad service i received here. More

Report | Print