Carlos Sousa

If you’re looking to buy a preowned car, please second guess coming to this dealership. The question is what is the value of someone’s word today? I seem to be questioning that lately. I’m a working c guess coming to this dealership. The question is what is the value of someone’s word today? I seem to be questioning that lately. I’m a working class man who was looking to buy a preowned car when I stumbled across Pinebrook auto sales. They had a preowned 2023 Santa Fe hybrid and good internet reviews. I called Internet sales to set up a test drive. I was told they had to verify if the car was there, in which they did. I was set up a appointment, which was texted and confirmed. I was told who I was meeting with and arrive at their Mazda location in Lakewood, New Jersey. Upon arrival, I was greeted by Carlos one of their managers. I told him I had an appointment at 2 PM to test drive the 2023 Hyundai Santa Fe hybrid. Carlos told me the car was sold in the a.m. I questioned why I was not notified that the car was sold. Carlos explained to me this is a big dealership and Internet sales cannot monitor everything. The car was sold in the morning and left an hour ago. Again, I called in at 1:09 PM and set my appointment for 2 PM. I had an appointment for a car that was not there. Carlos didn’t even offer me an apology. I even told him I drove 33 miles from Oldbridge NJ. It was like he didn’t care and was angry at me for question him. He didn’t even offer me a refreshment and to sit down and give him a chance to rectify this. I know if this was me that’s what I would have done. But you can never speak for someone else so I walked out. I contacted Alena who was the head of Internet sales who offered me what I think was an apology but not a solution. Nothing!. I was just simply told that this sort of thing does not happen here. “But it did” and no solution was provided. I drove 66 miles round-trip plus gas and tolls and time for a car that was not there. I was not even invited into their showroom for a solution. look this is my experience but buyer beware. I didn’t buy a car there. Good luck, and hopefully you won’t experience this. But if it’s an isolated incident, it should’ve been handled better. I saw many wonderful reviews about this dealership so I chose to come there, so disappointed. I even called to see and there was a resolution and told them “ I will right a review” they did not care. I’m sure they must think the public is stupid and won’t care what one person writes, well not this guy. Ps. Their ad is still up as of 3:18 PM on the Internet. Seems like the old bait and switch. Never again. Very very disappointed. Carlos Alena a zero stars if I was allowed to do it. More

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OUTSTANDING! Brandon was my daughter’s salesman and I can’t say enough about him. A true professional who truly made our car purchase NOT an experience but a deli Brandon was my daughter’s salesman and I can’t say enough about him. A true professional who truly made our car purchase NOT an experience but a delight. Kudos to Carlos who was one of the managers who helped complete my daughter’s purchase and rounded out our stress free, enjoyable time at Pine Belt Mazda . I, without hesitation, strongly recommend Brandon, Carlos and this dealership to anyone in search of a vehicle! More

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Everything went smooth. Got a good deal and will definitely be back. Brandon was great. Got a good deal and will definitely be back. Brandon was great. More

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Jason B at Mazda was amazing. Great service. Love my new car Would come back here Great service. Love my new car Would come back here More

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This was my fourth Mazda but by far my favorite transaction. If you’re looking for a new Mazda go see Hannah. She is patient friendly and very knowledgeable with her product. I will be back for my transaction. If you’re looking for a new Mazda go see Hannah. She is patient friendly and very knowledgeable with her product. I will be back for my next Mazda. More

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Chris Purdie was excellent through our car purchased. We needed to complete in a short period of time. 2 visits to Pine Belt Mazda and we were out the door in less than 3 hours with exactly what we wante We needed to complete in a short period of time. 2 visits to Pine Belt Mazda and we were out the door in less than 3 hours with exactly what we wanted. He made it easy, efficient and fun. We are previous Mazda owners and due to an accident had limited time to replace our one car. Highly recommend Chris for his attention and quick response. We will be recommending him to anyone I can. Laurel Ursino More

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I purchased my cx30 here with hannah after my friend recommended me to her. Im very hapoy with my new car. Extra special experience thank you. recommended me to her. Im very hapoy with my new car. Extra special experience thank you. More

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Hannah was great to work with. Everything went smoothly and was a pretty quick process. Everything went smoothly and was a pretty quick process. More

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Brandon is a stellar Sales Professional! He provided the very best experience ever! He’s knowledgeable, integral and a man of his word. I strongly recommend him! He provided the very best experience ever! He’s knowledgeable, integral and a man of his word. I strongly recommend him! More

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Hannah greeted us quickly and with a great attitude. From the beginning she made us feel like family. I can’t thank her enough for working with me and getting the deal done even after the place closed. From the beginning she made us feel like family. I can’t thank her enough for working with me and getting the deal done even after the place closed. I will be a forever customer due to my experience and Hannah made it a memorable one! More

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