Carlos Soriano | Page 2

Great Expirence Overall great experience, very respectful of time and straight forward with pricing. Paperwork was explained very clearly also very thankful for the t Overall great experience, very respectful of time and straight forward with pricing. Paperwork was explained very clearly also very thankful for the tire and wheel coverage that was recommended to me! Highly recommended! More

Report | Print

Their costumer service and professionalism is a fluke I bought a pre owned 2016 CLA 250 8 months ago. I never had a good experience at that dealership. Great car, I love it. However, I regret buying my Me I bought a pre owned 2016 CLA 250 8 months ago. I never had a good experience at that dealership. Great car, I love it. However, I regret buying my Mercedes at that location because of their costumer service and service in general. In my opinion, their professionalism was not what I thought it would be. An expensive item of mines got missing while my car was in service. A technician manager drove my car to check a squeaky noise my car had, while on the test drive he flew over a speed bump, and scrapped the front bumper lip. They then repaired only 50% of it. I had to protest a second time to get it repaired 100%. I had previously brought the car in to fix a panel under the car that was scrapping the street. They never said anything to me, if they fixed it, if they didn't, it's like I took the car in for the xxxx of it. They didn't even have a service report for it. An employee there, Erika Pineda, had sent me an email, you know one of those emails where I get the chance to give nay feedback I'd like. I replied to the email with my concerns and yet never got a call or a reply back. I basically got ignored. So with all this being said, in MY experience their costumer service and professionalism is really below average. Be aware of this place, I might sound like I'm complaining a lot but this is base on my horrible experience with them. Although there are a lot of 5 stars ratings here it's not always the fair truth. I don't tend to give this type of feedback or any feedback at all, but, I just had to this time. More

Report | Print

Excellent Service. Feel like Royalty I bought a CPO 2015 C300 from Max Wang. He is super helpful and I am very happy with everything! The car is like a brand new car and I am very excit I bought a CPO 2015 C300 from Max Wang. He is super helpful and I am very happy with everything! The car is like a brand new car and I am very excited! The whole process went extremely well and smooth. Delivery was perfect! I recommend anyone who is looking to buy a car to go see Max Wang at Mercedes Benz of Boston. Xiexie More

Report | Print

Excellent customer service The way they schedule appointments for service is very easy and so isnt the drop off. And while you wait they have snacks and water to help yourself w The way they schedule appointments for service is very easy and so isnt the drop off. And while you wait they have snacks and water to help yourself with. The sales men are also very helpful and educated on the sales of the cars. Highly recommend this dealership to anybody looking for a Mercedes Benz. More

Report | Print