Carlos Sanchez

I had issue with the lock if the rear door. I called service department spoke with Carlos he suggested to try something but it need service. Carlos scheduled me for service. Carlos keep me inf I called service department spoke with Carlos he suggested to try something but it need service. Carlos scheduled me for service. Carlos keep me informed the loop with issue and the resolution to fix issue, scheduled a car to use while car was being fixed. Car was fixed in a timely matter. More

by jswinemaker1 Verified Customer Verified Customer

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It’s all business but waiting for my car to be serviced wasn’t that bad waiting 21/2 hours. Waiting area very nice coffee machine really nice. Overall I like this dealership. I used go to ed Morse but the wasn’t that bad waiting 21/2 hours. Waiting area very nice coffee machine really nice. Overall I like this dealership. I used go to ed Morse but they screwed me with out Vaseline More

by msb22694 Verified Customer Verified Customer

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Brought in fur. Oil leak They drove my car fir 15 miles and very hard we know because the average MPG was down by 8 miles ..Still had leak Oil leak They drove my car fir 15 miles and very hard we know because the average MPG was down by 8 miles ..Still had leak More

by IWIRELES Verified Customer Verified Customer

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Car was filthy. Mechanical Grease fingerprints on vehicle and blue tire glue all over tires and wheels. Tire pressures all different by up to 5 pounds on brand new Mechanical Grease fingerprints on vehicle and blue tire glue all over tires and wheels. Tire pressures all different by up to 5 pounds on brand new tires according to digital sensor on dash. New tires are so noisy that im seriously questioning whether an alignment was even done, but if it was then these new bridgestones are very loud..totally not expected by cadillac. More

by mike@homedryout.com Verified Customer Verified Customer

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Carlos Sanchez was responsive. Returned phone calls and was able to take care of my problem right away. Thank you Carlos! Returned phone calls and was able to take care of my problem right away. Thank you Carlos! More

by vb4play Verified Customer Verified Customer

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In and out as promised Comfortable lounge Service advisor listened to my concerns Car washed advisor listened to my concerns Car washed More

by TT777 Verified Customer Verified Customer

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Sales team was way too pushy on the verge of obnoxious. I won’t go back. Am buying a car at bayview I won’t go back. Am buying a car at bayview More

by ceilmadison Verified Customer Verified Customer

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When checking in for service I see no reason to have to wait for someone that is assigned to me to be available While others are not busy. In my experience with other dealers currently They always check so wait for someone that is assigned to me to be available While others are not busy. In my experience with other dealers currently They always check someone in immediately without having them to have to wait. Otherwise, the service was performed very well. And your waiting facilities are more than adequate. They are very nice. More

by ams7 Verified Customer Verified Customer

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Carlos was excellent and I am satisfied with the service that was provided to my vehicle. that was provided to my vehicle. More

by EYNSTYNE* Verified Customer Verified Customer

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Parts to service my vehicles have never been on hand. Requiring return trips when ordered part received. Requiring return trips when ordered part received. More

by hchurchville Verified Customer Verified Customer

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