Carlos Sanchez

When scheduled my appointment I was told 4 hrs to do the computer updates. We spent the 4 hrs and called to see if ready. We were told about some delay and car wouldn’t be ready until the morning. Here’s wh computer updates. We spent the 4 hrs and called to see if ready. We were told about some delay and car wouldn’t be ready until the morning. Here’s why the rating. You have service coordinators who could be communicating with the service dept. A courtesy call would have been excellent service to tell us about the delay. I would have understood. Instead u had to call after 4 hrs only to be told about the delay. Additionally, I was told the handless truck open feature was fixed and it doesn’t work. Carlos quick call to me after I submitted the survey was responsive. My feedback is more directed at the operation. There could be a standard that service coordinator documents the customers they are working with, then checks in with service department. What a wow it would be to get a proactive call about the progress on the service More

by MICHAEL.CARDELLO0 Verified Customer Verified Customer

Report | Print

Friendly went over expectations and done the work exactly in the timeframe that he had mentioned in the timeframe that he had mentioned More

by SEABREEZE16 Verified Customer Verified Customer

Report | Print

Carlos was my rep he was very helpful , he kept me up to date on the issues being worked on date on the issues being worked on More

by JOEMAC197 Verified Customer Verified Customer

Report | Print

Very good service with Carlos. Everything required was done OK. Loaner procedure very easy. My first time at Sheehan and very satisfied. Everything required was done OK. Loaner procedure very easy. My first time at Sheehan and very satisfied. More

by jean_pierre_h Verified Customer Verified Customer

Report | Print

Jim is the best. Thank you for all you do Jim!! Always gets me great service with a smile. 😊. ❤️ Thank you for all you do Jim!! Always gets me great service with a smile. 😊. ❤️ More

Report | Print

Carlos Sanchez was the best. He kept his promises, returned calls. very professional and knowledgable. He kept his promises, returned calls. very professional and knowledgable. More

by mcguinnjerry Verified Customer Verified Customer

Report | Print

I recently have had issues with my vehicle and their service center is amazing! Robert Farkas was so helpful throughout the entire time my car was in the shop, keeping me updated and communicating so we service center is amazing! Robert Farkas was so helpful throughout the entire time my car was in the shop, keeping me updated and communicating so well. Car problems can be so tough and inconvenient, but Robert and the rest of the service team at Sheehan Cadillac made it seamless and easy!! More

by macho1062 Verified Customer Verified Customer

Report | Print

James is always pleasant. He takes the time to explain maintenance and provides good Service. He takes the time to explain maintenance and provides good Service. More

by BULOG68 Verified Customer Verified Customer

Report | Print

My service rep Mr. Sanchez with the repair was done my only issue I wish I would’ve got a paper receipt instead of having to go through my email this way I could commun Sanchez with the repair was done my only issue I wish I would’ve got a paper receipt instead of having to go through my email this way I could communicate what was done to my car More

by amyfl6 Verified Customer Verified Customer

Report | Print

I was extremely impressed by Carlos's ability to diagnose a lot of issues with my car even BEFORE the mechanics took a look. He kept me well informed and suggested maintenance work that hadn't kept up with. a lot of issues with my car even BEFORE the mechanics took a look. He kept me well informed and suggested maintenance work that hadn't kept up with. He was very polite and respectful as well. I will be asking for him when I make my next appointment. More

Report | Print