Carlos Sanchez

Car was filthy. Mechanical Grease fingerprints on vehicle and blue tire glue all over tires and wheels. Tire pressures all different by up to 5 pounds on brand new Mechanical Grease fingerprints on vehicle and blue tire glue all over tires and wheels. Tire pressures all different by up to 5 pounds on brand new tires according to digital sensor on dash. New tires are so noisy that im seriously questioning whether an alignment was even done, but if it was then these new bridgestones are very loud..totally not expected by cadillac. More

by mike@homedryout.com Verified Customer Verified Customer

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Carlos Sanchez was responsive. Returned phone calls and was able to take care of my problem right away. Thank you Carlos! Returned phone calls and was able to take care of my problem right away. Thank you Carlos! More

by vb4play Verified Customer Verified Customer

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In and out as promised Comfortable lounge Service advisor listened to my concerns Car washed advisor listened to my concerns Car washed More

by TT777 Verified Customer Verified Customer

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Sales team was way too pushy on the verge of obnoxious. I won’t go back. Am buying a car at bayview I won’t go back. Am buying a car at bayview More

by ceilmadison Verified Customer Verified Customer

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When checking in for service I see no reason to have to wait for someone that is assigned to me to be available While others are not busy. In my experience with other dealers currently They always check so wait for someone that is assigned to me to be available While others are not busy. In my experience with other dealers currently They always check someone in immediately without having them to have to wait. Otherwise, the service was performed very well. And your waiting facilities are more than adequate. They are very nice. More

by ams7 Verified Customer Verified Customer

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Carlos was excellent and I am satisfied with the service that was provided to my vehicle. that was provided to my vehicle. More

by EYNSTYNE* Verified Customer Verified Customer

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Parts to service my vehicles have never been on hand. Requiring return trips when ordered part received. Requiring return trips when ordered part received. More

by hchurchville Verified Customer Verified Customer

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Excellent service. Would definitely bring my car there again No problems. Quick and easy. Friendly Would definitely bring my car there again No problems. Quick and easy. Friendly More

by gcampenni Verified Customer Verified Customer

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When scheduled my appointment I was told 4 hrs to do the computer updates. We spent the 4 hrs and called to see if ready. We were told about some delay and car wouldn’t be ready until the morning. Here’s wh computer updates. We spent the 4 hrs and called to see if ready. We were told about some delay and car wouldn’t be ready until the morning. Here’s why the rating. You have service coordinators who could be communicating with the service dept. A courtesy call would have been excellent service to tell us about the delay. I would have understood. Instead u had to call after 4 hrs only to be told about the delay. Additionally, I was told the handless truck open feature was fixed and it doesn’t work. Carlos quick call to me after I submitted the survey was responsive. My feedback is more directed at the operation. There could be a standard that service coordinator documents the customers they are working with, then checks in with service department. What a wow it would be to get a proactive call about the progress on the service More

by MICHAEL.CARDELLO0 Verified Customer Verified Customer

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Friendly went over expectations and done the work exactly in the timeframe that he had mentioned in the timeframe that he had mentioned More

by SEABREEZE16 Verified Customer Verified Customer

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