Great service and was completed in record time, Sooner
than expected.. Enjoyed the waiting area.
than expected.. Enjoyed the waiting area.
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by Cruisindave
Service Price Transparency
Other Employees Tagged:
Clinton Fowler
Moritz Kia Fort Worth is the best place to get your
vehicle serviced. I love it here!
vehicle serviced. I love it here!
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by chdpham25
Service Price Transparency
Mar 18, 2024 -
Moritz Kia Fort Worth responded
Thank you for trusting the Moritz Kia Fort Worth team with the care of your vehicle! We're grateful for your support and look forward to seeing you at your next visit!
Disappointing Experience at Moritz Kia - Overpriced and
Unfair Practices
I recently had a profoundly disappointing experience at Moritz Kia, and I feel compelled to share my frustration with potential c
Unfair Practices
I recently had a profoundly disappointing experience at Moritz Kia, and I feel compelled to share my frustration with potential customers. My family and I have been loyal customers, having purchased four cars from Moritz Kia over the years. However, our recent encounter left us feeling deceived and undervalued.
The primary issue lies in Moritz Kia's pricing strategy. Unlike other dealerships that offer reasonable discounts or negotiations, Moritz Kia insists on selling cars at the Manufacturer's Suggested Retail Price (MSRP), with absolutely no room for discounts. This inflexibility is particularly frustrating, as it contradicts the industry norm and places an unnecessary financial burden on customers.
What further added insult to injury was Moritz Kia's introduction of so-called "VIP" additions, which are presented as non-negotiable. These additions come with a hefty markup, contributing to an already inflated overall cost. It's disheartening to see a dealership taking advantage of loyal customers by pushing unnecessary and overpriced add-ons.
In stark contrast to Moritz Kia's practices, my recent experience at Clay Cooley was refreshingly positive. Not only did we secure a deal $2000 below MSRP, but there were no forced "VIP" additions with exorbitant markups. The transparency and fairness at Clay Cooley stood in stark contrast to Moritz Kia's questionable practices.
Given the lack of flexibility, the inflated prices, and the disappointing treatment of loyal customers, I cannot, in good conscience, recommend Moritz Kia to anyone. It's disheartening to have spent years supporting a dealership only to be met with such disregard.
Moritz Kia, you have lost at least four customers from my family alone. I sincerely hope this review serves as a cautionary tale for potential customers who value transparency, fairness, and reasonable pricing. Our business will be taken elsewhere, and I bid Moritz Kia farewell.
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by calceto4358
Jan 09, 2024 -
Moritz Kia Fort Worth responded
Thank you for taking the time to leave us your review. It seems that we came up short in meeting your family's expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about these issues so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon.
Sincerely,
The Moritz Kia Fort Worth Team
This location is a great location for us, beautiful
lobby, wonderful staff, a thoroughly satisfying experience.
lobby, wonderful staff, a thoroughly satisfying experience.
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by gndfther
Nov 28, 2023 -
Moritz Kia Fort Worth responded
Thank you for writing this amazing review for our team! At Moritz Kia Fort Worth, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions.
Sincerely,
The Moritz Kia Fort Worth Team
They were pleasantly impressed with their knowledge and
honesty and how much time they were willing to spend with me
honesty and how much time they were willing to spend with me
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by Skye.usmc
Nov 03, 2023 -
Moritz Kia Fort Worth responded
We're grateful for your kind words, Skye! Thank you for choosing us, and we can't wait to see you again in the future.
Sincerely,
The Moritz Kia Fort Worth Team
Friendly, helpful, went the extra mile.
They helped us get financed and the payment I could handle.
They helped us get financed and the payment I could handle.
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by mjkenny123
Oct 20, 2023 -
Moritz Kia Fort Worth responded
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!
Sincerely,
The Moritz Kia Fort Worth Team
They are very friendly & helpful.
They quickly helped me to get out of there as I had another appointment.
They quickly helped me to get out of there as I had another appointment.
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by nancyomullins
Service Price Transparency
Oct 18, 2023 -
Moritz Kia Fort Worth responded
Thank you for leaving us this great review, Nancy! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!
Sincerely,
The Moritz Kia Fort Worth Team
Our salesman, Carlos was extremely helpful and even
after the purchase has continued to follow-up with us and offering to assist us with any questions.
after the purchase has continued to follow-up with us and offering to assist us with any questions.
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by Taylorjamesbetty
Sep 27, 2023 -
Moritz Kia Fort Worth responded
Thank you for leaving us this great review, Taylor! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!
Sincerely,
The Moritz Kia Fort Worth Team
Amazing service!
Got a great deal on my Soul. My sales rep, Carlos Sanchez, and Marla Pyka, from the business office made my experience just perfect! I am a Moritz
Got a great deal on my Soul. My sales rep, Carlos Sanchez, and Marla Pyka, from the business office made my experience just perfect! I am a Moritz customer for life. Thank you!
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by traceyw1962
Other Employees Tagged:
Marla Pyka
Aug 16, 2023 -
Moritz Kia Fort Worth responded
Tracey, we really appreciate you taking the time to leave us this feedback! We’re so happy to hear that our team was able to find you the perfect deal to fit your needs. Moritz Kia Fort Worth looks forward to seeing you again for your next service appointment!
Sincerely,
The Moritz Kia Fort Worth Team
Aug 17, 2023 -
traceyw1962 responded
I meant every word!! Thanks again!
TW
Moritz has always treated me with respect and whenever I
have asked for anything I didn’t understand the salesman or General Manager was there to help me. I give them a 5 star rating.
have asked for anything I didn’t understand the salesman or General Manager was there to help me. I give them a 5 star rating.
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by Rapturemonk
Service Price Transparency
Jul 31, 2023 -
Moritz Kia Fort Worth responded
Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business.
Sincerely,
The Moritz Kia Fort Worth Team