Carlos Rovira

Boch Toyota just sold me a car with the maintenance light on isn’t there a lemon law 𝐨𝐫 𝐬𝐨𝐦𝐞 𝐭𝐡𝐢𝐧𝐠 and over charged me $𝟏𝟎𝟎𝟎 𝐰𝐡𝐚𝐭 𝐢𝐬 𝐭𝐡𝐞 𝐰𝐨𝐫𝐥𝐝 𝐜𝐨𝐦𝐢𝐧𝐠 𝐭𝐨 light on isn’t there a lemon law 𝐨𝐫 𝐬𝐨𝐦𝐞 𝐭𝐡𝐢𝐧𝐠 and over charged me $𝟏𝟎𝟎𝟎 𝐰𝐡𝐚𝐭 𝐢𝐬 𝐭𝐡𝐞 𝐰𝐨𝐫𝐥𝐝 𝐜𝐨𝐦𝐢𝐧𝐠 𝐭𝐨 More

Report | Print

May 18, 2022: I worked with Service Director Carlos Rovira at Norwood Boch Toyota after Stanley Wong got my Toyota Yaris inspected for a problem with the air conditioning system not blowing cool air. I Rovira at Norwood Boch Toyota after Stanley Wong got my Toyota Yaris inspected for a problem with the air conditioning system not blowing cool air. I was shocked and frustrated at how much the repair would cost. I would not be able to meet the expense and was not looking forward to driving my car during the upcoming hot and humid summer without AC. Carlos Rovira gave me immediate attention. He was right on board with my problem, he never dismissed my comments, and he dealt with me directly and let me know he wanted to do for me whatever he could. He worked out a solution that was affordable for me, and he and Stanley Wong even offered me round trip transportation home while I waited for my AC to be serviced, which I did not take advantage of because the environment and customer lounge at Boch Toyota Norwood is excellent. Happy Customer Steve Scafati on May 18, 2022 More

Report | Print

I just did my oil change and I'm very happy with the I just did my oil change and I'm very happy with the quality of the service ,soecialy Kevin he is always great , taken care of my car and do it as so I just did my oil change and I'm very happy with the quality of the service ,soecialy Kevin he is always great , taken care of my car and do it as soon as he can , I love the service department in Boch Toyota More

Report | Print

The worst experience ever!! Sales managers and mostly TO manager Menny very rude and aggressive, he's a tall guy that his only job it is to intimidate you. This was our 3rd vehicle purchased with them, and manager Menny very rude and aggressive, he's a tall guy that his only job it is to intimidate you. This was our 3rd vehicle purchased with them, and again a bad experience but now we had learned our lesson and never again. After having an issue with the remote connect services for a 2020 Toyota Rav4 Limited Hybrid something that it should be an easy fix right? NO this has been the nightmare of the nightmares, they have been trying to fix this since April tis year and so far it has been lies after lies and excuses, We involved Toyota USA into it and also there's no accurate information also coming from them. There's no straight forward communication also between them, Toyota USA and Bock Toyota, they definitely lack of accurate communication between them, and every time that i call one part say one thing and the other say's something very different Carlos their service manager lied to my face saying that the issue with the Application was because the vehicle was purchased under Buyer and Co buyer and for that reason the service wasn't working witch it turned into being a big lie according to Toyota USA and common sense. Me and my family been thru enough and now we are seeking for legal representation against the Dealership and it doesn't matter if this will take some time and it will cost me money. Enough is enough. More

Report | Print

I wish I could bring back the car. I paid for loose breaks because the car was Making noise . I came back to norwood and the blame was put on me. My family has bought afew cars from there and my dad wa breaks because the car was Making noise . I came back to norwood and the blame was put on me. My family has bought afew cars from there and my dad was recommending everyone to boch but I unfortunately am greatly disappointed More

by SHD.NAKANWAGI Verified Customer Verified Customer

Report | Print

I would never return to Boch Toyota for anything. I've had really bad experiences with sales and service. I feel as if they just want to take your money and then treat you like you're a window shopper. Th had really bad experiences with sales and service. I feel as if they just want to take your money and then treat you like you're a window shopper. This is why I have not been back for any services. Lucio Lopes is the only person who has always been good to me. More

by Dissatisfied Customer Verified Customer Verified Customer

Report | Print

I didn't have any luck here. Went for a diagnosis. Toyota dealership should be able to diagnose a 2008 Tundra problem. Went 3 times, got 3 different diagnoses. All not the problem. Had to find a dif Toyota dealership should be able to diagnose a 2008 Tundra problem. Went 3 times, got 3 different diagnoses. All not the problem. Had to find a different mechanic to figure it out. More

by rdattilio Verified Customer Verified Customer

Report | Print

The Boch Toyota team both sales and service were great. They were quick and made sure I was taken care of. Thank you all for a great experience. They were quick and made sure I was taken care of. Thank you all for a great experience. More

by fantasia0 Verified Customer Verified Customer

Report | Print

Everyone was very helpful... the vehicle was very clean... the manager’s were awesome Jason and Manny ... I would definitely recommend this dealership to my family friends and co-workers... clean... the manager’s were awesome Jason and Manny ... I would definitely recommend this dealership to my family friends and co-workers... More

by DMH0 Verified Customer Verified Customer

Report | Print

It took five hours for the dealer to call me and say “come on in and talk to my service manager“. And then took five days for Boch and Toyota corporate to determine that there wasn’t anything that could “come on in and talk to my service manager“. And then took five days for Boch and Toyota corporate to determine that there wasn’t anything that could be done with the car.I may have to look for another service center More

by petnanny48 Verified Customer Verified Customer

Report | Print