Carlos Perez Villa

Was completely disappointed by the time I got back to central oregon the sunroof stopped working and found out the buttons on the rear seat controls don't work and a rip in the ceiling none of this was i central oregon the sunroof stopped working and found out the buttons on the rear seat controls don't work and a rip in the ceiling none of this was in the ad when I called was told though xxxx you're on your own i think you guys need to do a more thorough job of checking out the cars and placing that info in the ad's drove 5 hrs to get there will not be buying another car though your dealerships. More

by WILLDOG_79 Verified Customer Verified Customer

Report | Print

I like it when I go there i get all information about Toyota Highlander hybrid 2023 Toyota Highlander hybrid 2023 More

by GADISABERKU22 Verified Customer Verified Customer

Report | Print

Working with Carlos was a wonderful experience. He was kind, upfront and made it a great experience. We even went to view another car... But came back because of the treatment and respect we receiv He was kind, upfront and made it a great experience. We even went to view another car... But came back because of the treatment and respect we received. More

by RICHARDSFAMILY5533 Verified Customer Verified Customer

Report | Print

I drove 90 minutes to this dealership to look at a Jeep Wrangler. I was supposed to meet with Carlos but he was playing hooky. Bailey was great, she listened to what I wanted and was very accommodating. Wrangler. I was supposed to meet with Carlos but he was playing hooky. Bailey was great, she listened to what I wanted and was very accommodating. The price was great on the Jeep compared to other dealerships I had looked at (Which is why I drove the distance). I brought my 2 Huskies with me to approve of the purchase, Bailey and the other dealership staff were very welcoming. :) The purchasing process was mostly painless (except for the hard sell on the extended warranty) but once we got the payment amount and down payment dialed in the finance part went quickly. It would have been quicker if I had started the process online but overall it was a positive experience. This is not your typical dealership nightmare. I was not trading in the car I came in, and being new to the area I didn't have anyone to drive the second vehicle home. Getting the car home was a bit of a challenge since they told me they could not deliver it like some of the other dealerships do. When I returned two days later to pick up the Jeep I noticed there was an issue with the power mirrors not working. They said they didn't have the time to check it out while I was there (even though I just paid for an expensive 90 minute ride to get there). They provided me with a very nice Jeep Cherokee as a loaner. The very next morning they called to say they fixed the issue and I could come back again to pick it up. The service was quick, I just wish they would have taken care of it while I was there instead of all the back n forth driving. As I mentioned, overall it was a positive experience. Everyone is very friendly from the sales, to finance, to service dept. I am still happy with my purchase and I would still recommend this dealership because it was an easy going and relaxed environment with zero to minimal pressure. As for Carlos, I did meet him on my second return trip. He was very helpful and friendly. He gave me a wine tasting gift box and once I discovered the issue with the mirrors he worked quickly to find a solution while facilitating communication with the manager and the service department. More

by andrewjustice Verified Customer Verified Customer

Report | Print

They found best value used car for me. Their paperwork expertise made transaction possible for me. Their paperwork expertise made transaction possible for me. More

by dalelutz2 Verified Customer Verified Customer

Report | Print

Great place clean and respectful good selection for a vehicle would recommend it to anyone who needs a new car vehicle would recommend it to anyone who needs a new car More

by ICPIRWIN Verified Customer Verified Customer

Report | Print

excellent service. The service, parts, and sales departments all went out of their way to help me. highly recommend The service, parts, and sales departments all went out of their way to help me. highly recommend More

by SidSylum Verified Customer Verified Customer

Report | Print

Carlos was helpful in the process of buying our car! Thank you ! Thank you for being thorough with all options. Thank you ! Thank you for being thorough with all options. More

by HEATHERNIJLAND Verified Customer Verified Customer

Report | Print

Knowledgeable, courteous and personal from the phone call to the information about the vehicle to the delivery to the information about the vehicle to the delivery More

by 251cliff Verified Customer Verified Customer

Report | Print

Absolutely horrible. Less than 100 miles after purchase check engine light came on and I started smelling oil. Checked oil level and when the hood was up I saw oil had b Less than 100 miles after purchase check engine light came on and I started smelling oil. Checked oil level and when the hood was up I saw oil had been leaking out the passenger side of the engine onto the alternator. Took it to a shop where they diagnosed a bad catalytic converter and seals leaking on engine. It did not pass emissions in Portland and I have the fail test from the state. $2600 in repairs on my car in the first month on a car the dealer said they "checked out and went through". I'm currently looking into litigation options. When I called the manager he came just short of telling me to F-O and told me I was free to leave any kind of review I wanted. If you want a lemon buy a car from Bob Lanphere Newberg Jeep Ram. More

by MATTHEWVILHAUER Verified Customer Verified Customer

Report | Print