Carlos Parker

The entire team (sales: Carlos Parker, finance: Sherwood Wilson, manager: Justin Vey) were extremely accommodating to all our needs, answered all our questions, and researched the obscure questions we had. Wilson, manager: Justin Vey) were extremely accommodating to all our needs, answered all our questions, and researched the obscure questions we had. They greatly enhanced our car buying experience. Moreover, when we had an issue with our 2021 GMC Acadia the team listed above sprung into action. 5 days after purchasing our vehicle, my wife was driving down the highway at 65 MPH when the drivetrain or transmission controller unexpectedly locked up. They towed the vehicle, repeatedly checked on my wife until she was safe. The Service team (Shana Lindsay) walked us thru what happened to the vehicle, gave us the codes, and explained what it would take to repair the vehicle. Justin made sure that we had loaner vehicle until our vehicle was repaired. At this point, we were completely satisfied. The dealership had no way of preventing this event nor could have caused the transmission to fail, but they did everything they could to make it right, and make sure we were happy. Unexpectedly the next day, Carlos (sales) called us to make sure my wife was OK, and offered a vehicle "trade" for a similar Acadia that was "in-transit", just a different color and different 2nd row seat. At this point I knew my wife would not feel safe in the first vehicle (this is the most important reason we purchased a new vehicle) and she would always be skeptical of the vehicles reliability. We met him at the dealership, we went line-by-line down the spec's sheet to make sure they were the same, and we accepted their unsolicited offer. Their friendly family-style team turned a potential catastrophic car buying experience into one of the best customer service experiences of our lives. As if the way the team took care of us wasn't enough, after purchasing the first vehicle, we paid to have a clear shield, essentially a clear vinyl sticker, placed on the front end of the vehicle. They told us they would have the same thing put on the 2nd vehicle at no cost to us. This team is truly amazing. We will continue to buy our future vehicles from them even if we are thousands of mile away. They have treated us like family and that is important to us. They will continue is get our referrals and our future business. More

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Not sure how many total vehicles over the years I have purchased from this dealership and in particular Carlos Parker, but each purchase was always a great experience and I was always treated like family. purchased from this dealership and in particular Carlos Parker, but each purchase was always a great experience and I was always treated like family. If your looking for that experience you can not go wrong here, ask for Carlos Parker he is a no nonsense kind of guy and will always take care of you. The whole team is great here. More

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Carlos is amazing! He took the time to listen to what I was looking I had one vehicle that I was set on and after looking at it I was unsure. Carlos showed me another SUV and I feel in love with it. I defi was looking I had one vehicle that I was set on and after looking at it I was unsure. Carlos showed me another SUV and I feel in love with it. I definitely recommend Carlos. More

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Carlos was great to work with. He’s personable, relatable and he really went to bat for us. I got the vehicle I wanted, with the features I wanted, at the price I wanted. What more could I ask for? He was al and he really went to bat for us. I got the vehicle I wanted, with the features I wanted, at the price I wanted. What more could I ask for? He was also incredibly kind to my toddler, who was tagging along and asked approximately 1 million questions. We had a great experience with the dealership, as well. They were able to fit my husband’s vehicle in for winterizing and new tires, at a better deal and faster time than other service providers. More

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We were in need of a good all wheel drive for the winter. Carlos was a great pick for us he has a great personality and understanding of getting people into something affordable and reliable. Highly recomme Carlos was a great pick for us he has a great personality and understanding of getting people into something affordable and reliable. Highly recommend. More

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I started with a list of comparable cars in Fairbanks. Buick was second on my list. I found Alec E. to be very professional, courteous, and knowledgeable. He introduced me to a car I wasn’t even looking a Buick was second on my list. I found Alec E. to be very professional, courteous, and knowledgeable. He introduced me to a car I wasn’t even looking at and the whole experience WOWed me. My experience from start to finish - best customer service ever! More

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Mike Hathaway was exceptional. He has great knowledge of the vehicle. It was easy to sign the dotted line. . Thank you to Walt he also had a hand in the sale. Had a great experience the vehicle. It was easy to sign the dotted line. . Thank you to Walt he also had a hand in the sale. Had a great experience More

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Do you want a truly good experience? From the initial purchase of my trucks to the service aspect of ownership, Fairbanks GMC has gone above and beyond to insure my happiness and peac From the initial purchase of my trucks to the service aspect of ownership, Fairbanks GMC has gone above and beyond to insure my happiness and peace of mind. This is really important to me because I make a living with one of my GMC Trucks. When I walk through the doors, I know I’m amongst good people who believe in, and are enthusiastic about, their product. I can think of no higher praise for Fairbanks GMC than to say that I love my trucks, I care deeply for the people I deal with and that I’m a customer for life. More

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Great service here in Fairbanks Mike Warlick helped me stay safe driving to and from work in a reliable safe car especially that winter is coming soon stay safe Fairbanks... Mike Warlick helped me stay safe driving to and from work in a reliable safe car especially that winter is coming soon stay safe Fairbanks... More

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Truck purchase I came in and Bought my second vehicle from here, great friendly people. They Work hard for the customer. And earned my business Thanks Warlick and te I came in and Bought my second vehicle from here, great friendly people. They Work hard for the customer. And earned my business Thanks Warlick and team! More

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