Carlos Nieves
Carlos Nieves at Napleton's Volkswagen of Orlando
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Carlos Nieves

Sales

Napleton's Volkswagen of Orlando

12700 E. Colonial Dr.
Orlando, FL 32826

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27 Reviews

“”If there’s a way there’s a will”” Love helping customers pick out the right car for them and their family. Here at Napleton Volkswagen Orlando we give you our best service and our honesty!

Specialties & Trainings

Volkswagen Certify

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rated

27 Reviews

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27 Reviews of Carlos Nieves

March 08, 2023

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Employee Rating

Reached out two times by sending emails. Still have not heard back from them and now see no reason to use this dealership if service is this bad. More

by Aaron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 10, 2023

Napleton's Volkswagen of Orlando responded

Hi Aaron, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (407) 591-3990 and we will do our best to make this better.

March 26, 2022

Dealership Rating
Employee Rating

I'm happy with my purchase because niyi and Carlos are always there to help me out with anything I need. More

by peteclass17
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Niyi Okunlola

Mar 28, 2022

Napleton's Volkswagen of Orlando responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 05, 2021

Dealership Rating
Employee Rating

Everyone was friendly from start to finish. I worked with Edison and Andrew. They both did a great job explaining the process in the car. All in all they were very friendly and definitely worth a five star More

by Chris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 07, 2021

Napleton's Volkswagen of Orlando responded

Hi, Chris, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

October 24, 2021

Dealership Rating
Employee Rating

Carlos Nieves is the best!!! He is part of our family. We had an amazing experience and got the best deal. I walked out with a néw 2022 Tiguan!!! I’m in love. Thank you!! More

by Jan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 25, 2021

Napleton's Volkswagen of Orlando responded

Hi Jan, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

March 07, 2021

Dealership Rating
Employee Rating

Thank you Napleton Orlando, Ive always serviced my VW here for over 5 years. Now we went to buy a new car and had such a great car buying experience. Carlos was extremely helpful, took his time, you can More

by FGarcia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tito, David

Mar 09, 2021

Napleton's Volkswagen of Orlando responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience. We will be sure to pass along the kind words to Carlos, Tito, David and the team! We hope to see you again!

November 24, 2020

Dealership Rating
Employee Rating

Great experience with our knowledgeable salesperson, who offered useful information with no pressure. Would recommend this dealership with no hesitation. Love my new VW Atlas More

by Bumblebea19
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Shontz

Nov 29, 2020

Napleton's Volkswagen of Orlando responded

Hi there, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 17, 2020

Dealership Rating
Employee Rating

Initially I had a little trouble getting the right person to call me back but when he did (Kevin) he was fantastic! I flew in from Chicago to buy a car and they had everything ready they were truthful about, More

by verhagen6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin in Sales

Aug 20, 2020

Napleton's Volkswagen of Orlando responded

Thank you so much for your positive comments about Napleton's Volkswagen of Orlando! If you have any further questions, please don't hesitate to reach out!

July 31, 2020

Dealership Rating
Employee Rating

They will take GREAT care of you! Joshua Woodbury is one of the best salesmen I have worked with. He helped us every step of the way. He addressed every concern and got us in a great More

by esebrian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Ormiston , Joshua Woodbury

July 05, 2020

Dealership Rating
Employee Rating

Chad was an awesome sales man. He was patient and very knowledgeable. The fiance manager was also very polite and helping. Carlos was off and still was at the dealership helping us out with the purchase. More

by eddie8852
Recommend Dealer
Yes

Other Employees Tagged: Al Chalashtori , Chad, Carlos, David

Jul 10, 2020

Napleton's Volkswagen of Orlando responded

Eddie, thank you for your feedback and recommendation. We're thrilled you found Chad and our team knowledgeable. Please don't hesitate to reach out to us if there's anything more we can do!

March 02, 2020

Dealership Rating
Employee Rating

Our sales representative, Carlos, was friendly and wonderful. He provided information in a clear fashion and answered all of our questions. He made the process enjoyable. More

by Yag
Recommend Dealer
Yes
Mar 06, 2020

Napleton's Volkswagen of Orlando responded

Yag, thank you for your positive review. We're glad to hear that you found our team here at Napleton's Volkswagen of Orlando so helpful in the purchase of your new vehicle. We hope to be of service to you again! Take care!

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