Carlos Montijo

Excellent service department. Friendly staff. Always willing to help get our vehicles back on the road. Friendly staff. Always willing to help get our vehicles back on the road. More

by Dplank43 Verified Customer Verified Customer

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Absolutely awful! I made an appointment for 7:30 am to allow maximum hours for my horn to be fixed while I was at work. I didn't receive a call all day so I called at I made an appointment for 7:30 am to allow maximum hours for my horn to be fixed while I was at work. I didn't receive a call all day so I called at 2pm only to be told that my car hadn't even been looked at, because they prioritize the customers who are waiting at the dealership. When I asked to speak to a manager, I was told he would personally go look at my car and call me back. When he called back, he confirmed that my horn was indeed broken and they did have the part but wouldn't have time that day to fix it! I'm so confused as to why I made an appointment in the first place. Not only did Parks not honor my appointment time, but they didn't call me with an update, and when I expressed my frustration, they got snippy with me. When I came to pick it up, I had to wait 20 minutes for them to bring my car around. There wasn't one person I dealt with that day that tried to make the situation right, and this isn't the first time this has happened. We have 3 Hyundai vehicles and didn't buy any there and I never take them there for service. The only reason I did this time was because the horn is under warranty and I was hoping just one time, they would do a job well. I won't ever step foot on this property again. More

by coribbecker Verified Customer Verified Customer

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