Not overly impressed with CDJR.
Some chaos at service desk the two times I went. Although, they are very friendly.
Some chaos at service desk the two times I went. Although, they are very friendly.
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by hundrh58
Verified Customer
Verified Customer
Service Price Transparency
Mar 29, 2026 -
CDJR of Leesburg responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Carlos was so knowledgeable and so nice.
It was a pleasure working with him. Loved the inspection video. Tech did a great job.
It was a pleasure working with him. Loved the inspection video. Tech did a great job.
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by linda2671
Verified Customer
Verified Customer
Other Employees Tagged:
Carlos Mendoza
Mar 21, 2026 -
CDJR of Leesburg responded
Thank you for sharing your experience with Carlos during your Jeep Grand Cherokee service. We’re glad the inspection video provided clear information and that the technician did a great job. We look forward to assisting you again in the future.
David, Carlos and the mechanic were great.
David the manager was very helpful. Carlos was knowledgeable and professional. The mechanic was awesome, he diagnosed and resolved what the Chevrolet
David the manager was very helpful. Carlos was knowledgeable and professional. The mechanic was awesome, he diagnosed and resolved what the Chevrolet dealer couldn't.
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by pastorddimry
Verified Customer
Verified Customer
Other Employees Tagged:
Carlos Mendoza
Mar 21, 2026 -
CDJR of Leesburg responded
We’re thrilled Carlos was so knowledgeable and that our technician could resolve what others couldn’t on your Chevrolet. Thank you for sharing your experience and for the five-star rating.
thanks for the service and getting vehicle done quickly
that day and back on the road
that day and back on the road
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by gnewman3
Verified Customer
Verified Customer
Service Price Transparency
Mar 16, 2026 -
CDJR of Leesburg responded
We’re delighted to hear your Chrysler Town & Country was back on the road so quickly. Carlos and our service team appreciate you sharing your experience. Thank you for trusting us with your vehicle.
They never return my calls,
They over charged, no not
overcharged,RIPPED ME OFF OF $15
Then the manager tell me it couldn’t be refunded by them ,that corporate had to issue me a check, hopefully it’s i
overcharged,RIPPED ME OFF OF $15
Then the manager tell me it couldn’t be refunded by them ,that corporate had to issue me a check, hopefully it’s in the mail so I don’t have to write bad xxxx on this dealership, I’m xxxxxx off that a MOPAR costumer all my life had this experience
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by moparsal0
Verified Customer
Verified Customer
Feb 27, 2026 -
CDJR of Leesburg responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Feb 27, 2026 -
CDJR of Leesburg responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
almost two hours to drop off vehicle for recal and pick
up vehicle from rental company
up vehicle from rental company
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by RKRONINGER
Verified Customer
Verified Customer
Service Price Transparency
Feb 25, 2026 -
CDJR of Leesburg responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Feb 25, 2026 -
CDJR of Leesburg responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Can’t get in touch with anyone call or text.
Left message no one calls back. Two days no update . Very frustrating not being able to get a person on the phone. I would be fine with text if t
Left message no one calls back. Two days no update . Very frustrating not being able to get a person on the phone. I would be fine with text if the answered but they don’t. Something happened when it was in the shop a few weeks ago. Awful customer service
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by JACKCX
Verified Customer
Verified Customer
Feb 21, 2026 -
CDJR of Leesburg responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Jack and hopefully, we can get to the bottom of this.
Feb 21, 2026 -
CDJR of Leesburg responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Jack and hopefully, we can get to the bottom of this.
CDJR is very customer focused.
Carlos kept me well informed of everything being done to my vehicle. Not only was my service appointment done quickly and professionally but since I
Carlos kept me well informed of everything being done to my vehicle. Not only was my service appointment done quickly and professionally but since I decided to wait, instead of using the free shuttle service, there was coffee, donuts, popcorn and hot dogs available. I highly recommend CDJR.
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by hslawrence
Verified Customer
Verified Customer
Service Price Transparency
Feb 15, 2026 -
CDJR of Leesburg responded
It’s wonderful to know that Carlos kept you informed during your Jeep service and that the quick, professional work made your visit smooth. We’re glad the on-site refreshments met your needs while you waited. Thank you for recommending our service department.
Carlos listened to me patiently and assured me that I'd
get the correct services. He explained things carefully. He gave me updates throughout the waiting period. Very genial and courteous.
get the correct services. He explained things carefully. He gave me updates throughout the waiting period. Very genial and courteous.
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by gwatson49
Verified Customer
Verified Customer
Other Employees Tagged:
Carlos Mendoza
Feb 11, 2026 -
CDJR of Leesburg responded
We’re glad Carlos provided patient explanations and timely updates during your Chrysler Pacifica service. Thank you for recognizing his courteous approach. We look forward to assisting you again.
I like to come to this dealer to service my car.
because it have good customer service and the price is good. sometimes with the service they even wash you car.
because it have good customer service and the price is good. sometimes with the service they even wash you car.
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by Maria Santiago
Verified Customer
Verified Customer
Service Price Transparency
Feb 08, 2026 -
CDJR of Leesburg responded
Thank you for bringing your Toyota Camry to us for service and for recognizing our customer service and pricing. We’re glad Carlos and the team could even make sure your car looked its best afterward. We appreciate your five-star rating and look forward to serving you again.
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