Carlos Melendez

Justin post and the rest of the team were fantastic. The initial contact from the beginning of the purchasing process all the way until we drove the car out of the lot was perfect. Again Justin and the The initial contact from the beginning of the purchasing process all the way until we drove the car out of the lot was perfect. Again Justin and the team were fantastic More

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This place is horrible they are all liars and thieves please go some where else our car broke down twice in first month second time they kept it a month 4 months after we got the car back they didn't pay please go some where else our car broke down twice in first month second time they kept it a month 4 months after we got the car back they didn't pay the rental car company so they stole 270 dollars from my bank account liberty just keeps lying for 2 weeks now still don't have my money More

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Purchasing a 2015 Escape Carlos and AJ were great. We were disappointed at first since sales mgr. Matt said a car was "available" and later we found out it was in Baltimore. B Carlos and AJ were great. We were disappointed at first since sales mgr. Matt said a car was "available" and later we found out it was in Baltimore. But we bought one in the lot. Overall it went eell. Finance dept. with Mike was super speedy for a Sat More

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Used car - lack of propsal 4/172015We were seeking a used car - RAV 4 2012- saw one listed at your dealership with the miles and approximate $$ we were looking for. My husban 4/172015We were seeking a used car - RAV 4 2012- saw one listed at your dealership with the miles and approximate $$ we were looking for. My husband went to look at it brought it home for my review - we liked what we saw and test drove it - So my husband went back with Carlos to the dealership to obtain what we thought would be a proposal. Did not happen!!! The Sales Manager Brian - would not give my husband a proposal unless he would commit to purchase. Which my husband would not do and does not do at the initial propsal. He likes to have time to think about the whole think before committting to purchasing. I do believe we would have bought this vehicle after a time of talking over the propsal had we gotten one. Based on my husband's dealing with this dealership at this time I do not think he would ever go back there. Yes he had an offer on another vehilcle at another dealership but we were really interested in the one at Liberty - but without a propsal and the sales manager not willing to provide one we chose to buy the other vehicle. I have nothing but good to say for Carlos the Sales man but he could not make the decision(proposal) Is there not something about the legality of not providing something in writing???? More

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Great experience with Carlos melendez. This is my second new car I buy from Liberty ford, and I will comeback again in the future, Carlos Melendez was very helpful, always gave us the freed This is my second new car I buy from Liberty ford, and I will comeback again in the future, Carlos Melendez was very helpful, always gave us the freedom to decide what was best for us, without any pressure. The fact he is bilingual (Spanish/English) made our experience even better. Liberty ford should promote Carlos to the large Latino population in Cleveland. Also I want to dedicate a few words to the Service department, Nicole and Dave provide an absolutely wonderful service, and I can say that the main reason for us to stay with liberty ford Parma Heights, is because of the excellent service department. More

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First time car owner This was my first time looking/purchasing a car and Carlos was very friendly/helpful in finding the perfect fit for my budget and needs. This was my first time looking/purchasing a car and Carlos was very friendly/helpful in finding the perfect fit for my budget and needs. More

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Carlos provides an great buying experience My wife and I have been interested in a Ford Flex since they came out back in 2008. We finally made the purchase in March 2015 for our growing family My wife and I have been interested in a Ford Flex since they came out back in 2008. We finally made the purchase in March 2015 for our growing family. Carlos Melendez was very helpful and extremely easy to work with in making our decision. Carlos focused on getting us what we wanted and making the best decision for our growing family. Liberty had the perfect Flex model for us, but after attending the auto show we need to test drive some other models as well. Carlos gave us the freedom to make our own decision and helped us along the process in a very professional and friendly way. We test drove the Dodge Durango and Chevy Traverse and while they had their positive features, they could not touch the Flex on interior space, design, smooth ride, and price. I would definitely recommend Carlos and Brian Horan (helped us close the deal) to anyone looking for a car. I'd especially recommend the Flex as it is awesome! More

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Carlos was a great guy Liberty did not have the exact vehicle I was looking for but I did test drive the nearest make and model. I made it clear that I was going to shop aro Liberty did not have the exact vehicle I was looking for but I did test drive the nearest make and model. I made it clear that I was going to shop around and Carlos still made me feel comfortable. His primary concern was finding me the vehicle that I wanted, even if it meant shopping at a different dealer. It was a very good experience. I had a good time with Carlos. More

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2014 Ford Edge (Liberty Ford - Parma Heights) Meghan and I are so pleased with the professionalism of Brian Horan and Carlos Melendez at Liberty Ford (Parma Heights, OH). The team enthusiasticall Meghan and I are so pleased with the professionalism of Brian Horan and Carlos Melendez at Liberty Ford (Parma Heights, OH). The team enthusiastically helped us to find the perfect vehicle with all of the options that we were seeking. Brian found a 2014 Ford Edge that meets our needs, and we can't wait to take some long road trips. Matt Peters helped us to find the best possible financing rates and extended warranty package. He patiently walked us through the available options, and we are confident that we got the best deal. We look forward to a positive and lasting relationship with this dealership. Brian and Carlos treated us very respectfully, and we felt very comfortable making the decision to purchase this vehicle. Sincerely, Meghan & Tony Ramic Middleburg Hts., OH More

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