Attention and service was excellent .
I always take my car to MB because the service is reliable and the facility provides parking and good access.
I always take my car to MB because the service is reliable and the facility provides parking and good access.
More
by Jschabib
Service Price Transparency
Sep 04, 2024 -
Silver Star Motors responded
We're delighted to hear that you had an excellent experience with us at Silver Star Motors. Thanks for your continued trust in our service and facilities!
I was working with service associate by the name of
Apostle. He was very professional and knowledgeable. very much appreciated his professionalism
Apostle. He was very professional and knowledgeable. very much appreciated his professionalism
More
by Michael
Service Price Transparency
Mar 28, 2024 -
Silver Star Motors responded
Michael, we're glad to know Apostle provided you with such professional and knowledgeable service at Silver Star Motors. Thanks for sharing your experience!
Every visit to this dealership has been exceptional.
Carlos Mejia is the consummate professional as he makes you feel comfortable and confident that your car is in good hands.
Carlos Mejia is the consummate professional as he makes you feel comfortable and confident that your car is in good hands.
More
by gstrong
Service Price Transparency
Mar 05, 2024 -
Silver Star Motors responded
We're so glad to know that you've had consistently exceptional experiences with us at Silver Star Motors. Carlos and our team strive to provide top-notch service, making sure your car is well taken care of. Thanks for the review!
Thank you Cindy, and to the rest of the crew, I give them
5 stars for a job well done. It's more than a "Silver Star." Motors.
5 stars for a job well done. It's more than a "Silver Star." Motors.
More
by olivernuyles
Service Price Transparency
Dec 29, 2023 -
Silver Star Motors responded
We're delighted to know that Cindy and the rest of our team at Silver Star Motors provided you with a 5-star experience! Your kind words are much appreciated. Safe travels in your new vehicle!
Thanks a lot service on my GLA 250 was done really
excellent and on time I enjoy every minute I spent in dealership the team was very friendly my car after service was like new really appreciate your
excellent and on time I enjoy every minute I spent in dealership the team was very friendly my car after service was like new really appreciate your support my best wishes to the whole team best regards Vitaly
More
by vitaly.belov
Service Price Transparency
Dec 08, 2023 -
Silver Star Motors responded
Vitaly, we're delighted to know you had an excellent experience with our team at Silver Star Motors! We always aim for top-notch service and it's great that your vehicle feels like new after the visit. Thanks for sharing your feedback!
The advisor Carlos and service manager were excellent.
However I was irritated that the director demanded full payment or a $90 per day storage fee for a vehicle that had not had all repair work completed
However I was irritated that the director demanded full payment or a $90 per day storage fee for a vehicle that had not had all repair work completed. Upon picking up my vehicle I could clearly see that the rear passenger window which was replaced had not been tinted to match my other back windows at all. Also the power outlet cover fron the back of my console (which should have been repaired) was laying on the floor in clear sight. If you're going to demand full payment immediately or threaten to charge storage fees then you should make sure that ALL work has been completed first. Especially when things are apparently obvious and don't even require close inspection.
More
by davidjaye
Service Price Transparency
Nov 16, 2023 -
Silver Star Motors responded
I'm sorry to read about your experience. We aim for complete customer satisfaction and it's clear we fell short regarding the fees and service completion. Your feedback is important as it helps us improve our service quality. If you're open to discussing this further, please reach out directly so that we can address these issues properly and ensure they don't happen again in the future. Best, Erica Garcia - Service Manager - (718) 361-2332 x 6168
Nov 09, 2023 -
davidjaye responded
Since my google review isn't showing up I am determined to place a review on every platform that I can find.
Vlad took care of the business ant hand expeditiously
and professionally. He explained everything in detail.
and professionally. He explained everything in detail.
More
by Mitchell
Service Price Transparency
Oct 18, 2023 -
Silver Star Motors responded
Mitchell, we're glad to know Vlad provided you with a detailed and professional service here at Silver Star Motors. Thanks for sharing your experience!
Hi all the attention were very good.
and everything they told me was fulfilled on time
and everything they told me was fulfilled on time
More
by jorge.guerrero
Service Price Transparency
Aug 08, 2023 -
Silver Star Motors responded
Jorge, thank you for taking the time to share your kind words for the Silver Star Motors team! We love to see five-star reviews on our page.
The waiting area of the Service Center is spacious, well
ventilated and clean.
My service advisor, Carlos Mejia, has worked with me for several years. He is always cheerful, polite, patient and explains
ventilated and clean.
My service advisor, Carlos Mejia, has worked with me for several years. He is always cheerful, polite, patient and explains the service needed in a manner that is explicit and with clarity. Thank you Carlos.
More
by purlyknits59
Service Price Transparency
Aug 08, 2023 -
Silver Star Motors responded
We're delighted to know that you had a positive experience with Carlos at our Service Center. It's great to see his efforts in providing clear and patient service are appreciated! Thanks for choosing Silver Star Motors, we look forward to assisting you again.
Service department excellent 5 Star and Carlos always
gets things done in a timely and efficient manner.
gets things done in a timely and efficient manner.
More
by Cabbad
Service Price Transparency
Jun 08, 2023 -
Silver Star Motors responded
We're happy to hear that you've had a positive experience with our service department, Cabbad! Carlos is a great asset to the team here at Silver Star Motors, and we appreciate you entrusting us with your vehicle's needs. Thank you for taking the time to leave a review, and we hope to see you again soon.