Carlos Maldonado
Carlos Maldonado at Southlake Nissan
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Carlos Maldonado

Service Advisor

Southlake Nissan

4201 E Lincoln Hwy
Merrillville, IN 46410

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4.8
79 Reviews

Hi, My name is Carlos and I've been with Southlake Auto mall for 7 years now. I enjoy spending time with my family, fishing, golfing, video games and softball. I strive to make your experience as smooth and efficient as possible. Thank you and have a great day.

Dealership Experience

8 yrs, 5 mos

Industry Experience

8 yrs, 5 mos

Specialties & Trainings

Certified Nissan Service Advisor

Nissan Award of Excellence recipient

View more specialties & trainings
4.8

79 Reviews

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79 Reviews of Carlos Maldonado

January 11, 2025

Dealership Rating
Employee Rating

My truck had to be towed in during a scary and stressful situation after having negligent brake service somewhere else closer to home. He was great and put my mind at ease throughout the whole pro More

by Patti
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Jan 13, 2025

Southlake Nissan responded

Thank you for sharing your experience with us. We're so sorry to hear about the stressful situation you went through, but we're glad Carlos and our service team could provide the care and professionalism needed to put your mind at ease. Safety is our top priority, and it’s wonderful to know your truck now feels safe again. We'll be sure to share your kind words with Carlos and the service team. If you need anything in the future, we’re here for you! 🚗😊

January 10, 2025

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I was in for a 70,000 mile check up and as always, the staff was quick to process my appointment, verify what would be taken care of and gave me an approximate time it would take to complete the work. I More

by Carmen2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 10, 2025

Southlake Nissan responded

Thank you for sharing your experience! We're glad to hear that your 70,000-mile check-up went smoothly and that our team provided courteous and efficient service. We appreciate your trust and look forward to serving you again!

January 10, 2025

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Good and accurate service. Projected length of service is usually accurate. Communicates in timely manner. More

by rozelle23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 10, 2025

Southlake Nissan responded

Thank you for your feedback! We're pleased to hear you found our service accurate and timely, with clear communication throughout. We strive to provide dependable and efficient service every time. Looking forward to assisting you again!

December 22, 2024

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Employee Rating

I will never purchase a car from this place again. . They were quick to call when it was time to sale me a car but when I needed help no one was ever available. All the addons, months to get them remov More

by Mudmonster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Socrates

Dec 23, 2024

Southlake Nissan responded

MudMonster, we are sorry to hear about this experience. As you don't have you actual name as your username we cannot find you in our system to try and solve this problem. If you could please contact us at (219) 947-1600 as we would like to solve this issue, and turn your experience around. You can also reply to this comment with your full name, and what it going on. Thank you!

December 08, 2024

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I always bring my vehicle here for any servicing and have never been disappointed. They do a good job. More

by z2melinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna

Dec 09, 2024

Southlake Nissan responded

Thank you for trusting us with your vehicle! We're glad to hear you've consistently had positive experiences. We appreciate your loyalty and look forward to continuing to provide you with excellent service.

December 08, 2024

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I have bought 8 Cars from this dealership and had them all serviced there I have always been very please with the service I received More

by JUDELAUDZ48
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 09, 2024

Southlake Nissan responded

Wow, thank you for your incredible loyalty and trust! Buying eight cars and entrusting us with their service means the world to us. We're so glad to hear you've been consistently pleased with the service. We'll keep striving to exceed your expectations every time!

December 06, 2024

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The Southlake Nissan Team always provides the BEST service keeping me abreast of any upcoming service needs & ensuring always done right on time. Team is always polite & SUPER friendly!! Always a let More

by mgsuits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 06, 2024

Southlake Nissan responded

Thank you for your glowing feedback! We're thrilled to hear that the Southlake Nissan team consistently provides you with timely, friendly, and reliable service. Keeping you informed and ensuring everything is done right is our priority. We're grateful for your loyalty and look forward to continuing to serve you! 🚗😊

December 04, 2024

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Great place to buy a car! Staff is very friendly and knowledgeable. They have a fantastic service department, and very helpful staff. Highly recommend Southlake Nissan, fo More

by starrudd33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 05, 2024

Southlake Nissan responded

Thank you for your glowing review! We're thrilled to hear you had such a positive experience with our friendly and knowledgeable staff, as well as our fantastic service department. Your recommendation means the world to us. We look forward to assisting you with your next car purchase! 🚗🌟😊

December 01, 2024

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Employee Rating

Southlake Nissan Merrillville has been my go to since I purchased Versa in 2017. The staff is exceptional to work with always every time I bring in my vehicle for regular maintenance. The service is great More

by Carmen2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2024

Southlake Nissan responded

Thank you for your wonderful feedback! We're honored to have been your go-to since 2017. It's fantastic to hear that our staff consistently provides exceptional service and keeps you informed about your vehicle's needs. Your recommendation means the world to us, and we look forward to continuing to take great care of you and your Versa. 🚗😊

November 25, 2024

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Employee Rating

Advisor did Great job everything went like I expected got me the technician I wanted I was very pleased with the performance of their jobs More

by Emilio moreno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Kawanna , Technician Juan Martinez

Nov 25, 2024

Southlake Nissan responded

Thank you for sharing your experience! We're so glad to hear that your service advisor and technician met your expectations and provided excellent performance. It's always our goal to make sure everything goes smoothly for our customers, and we're happy to know that you were pleased with the results. We appreciate your feedback and look forward to assisting you again in the future! 😊🚗

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